Technical Support Engineer – Prebuilt IT & Security Systems

Complete Security Recruitment; Manchester; On-site; GBP 32,000 - 46,000; Full time

Job summary

Complete Security Recruitment is seeking a hands-on IT security/solutions support specialist in Manchester. The role involves preconfiguring security and IT systems, FAT testing in our Manchester facility, and providing commissioning support for the services team on customer migrations.

You will also deliver remote technical assistance to field engineers, assist with system upgrades, and maintain comprehensive documentation for assets and processes.

Qualifications

• Experience with IP networking, switches, firewalls, routers and VPNs.
• IT support or helpdesk experience.
• Experience patching systems and performing remote access support.
• Active certifications in security/networking areas are desirable.

Responsibilities

• Preconfigure and prebuild security/IT systems before shipment to customer sites, including networks, servers, workstations and IoT devices.
• FAT testing of systems and solutions in the Manchester facility.
• Commissioning support for the professional services team, designing migration methodology and migrating data into new systems.
• Provide remote technical support via service desk, phone and out-of-hours for field-based teams.
• Support platform/system/security upgrades on customer/hosted/maintained systems.
• Maintain and create documentation for systems and processes.

Skills

IP Networking

IT Support

Patching/Upgrades

Remote access support

Tools

SQL/Database technologies

Job description

Complete Security Recruitment is seeking a hands-on IT security/solutions support specialist in Manchester. The role involves preconfiguring security and IT systems, FAT testing in our Manchester facility, and providing commissioning support for the services team on customer migrations.

You will also deliver remote technical assistance to field engineers, assist with system upgrades, and maintain comprehensive documentation for assets and processes.