Technical Support Engineer – Manchester

Webhosting; Manchester; On-site; GBP 28,000 - 38,000; Full time

Job summary

Telefónica Tech UK&I hub is hiring a Technical Support Engineer for an onsite role in Central Manchester. The engineer will be the first point of contact, providing on-site technical support and triage for various network and equipment issues.

Daily checks, escalation to offsite teams, and support for installation of network gear are key aspects of the role. The position requires being onsite at the client’s premises, with the ability to coordinate with third-party vendors and internal teams to

Qualifications

• This is a full-time onsite Technical Support Engineer position based in Central Manchester.

Responsibilities

• Provide on-site technical support to a prestigious client.
• Perform on-site diagnostics and resolution activities as guided by the offsite team.
• Log and escalate incidents with 3rd party vendors; perform daily checks and monitoring of on-site equipment.
• Assist with installation and support of network equipment at customer premises to ensure service within agreed time scales and standards.

Skills

On-site support

Ticketing & escalation

Network equipment installation

Job description

TelefonicaTech ·United Kingdom, Manchester

Job Description

Technical Support Engineer – Fully Onsite – Central Manchester

This is a full-time onsite Technical Support Engineer to provide technical support to a prestigious client.

Job Duties:

• To help determine customer needs, as the customers first point of contact with Telefónica Tech, this is a vital role within the organisation.
• Engineers will be technically proficient at performing on-site support and triage activities for Desk, Wall and Floor ports; WAP ceiling ports; Equipment Room patching of access switches; Shared Printers; Audio Visual Equipment; Room Booking Tablets; Digital Signage.
• On-site engineers will also escalate incidents to the offsite team where required and will assist with on-site diagnostic and resolution activity under the guidance of the offsite team as required.
• Daily checks and management, monitoring of on-site equipment.
• Triage and log tickets with 3rd party vendors.
• Assist with the installation and support of network equipment at customer’s premises to ensure effective service within agreed time scales and to the standards required by the company inclusive of documentation.
• In addition to the above duties and responsibilities the post holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post.

Telefónica Tech(part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers everyday in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking.

Values:Open, Trusted and Bold

• HPE:Platinum Partner – FY23 UK&I Solution Provider of the Year
• Fortinet:Elite VIP Program – one of only 2 in the UK
• Palo Alto & Crowdstrike:part of our NextDefense Cyber Security Portfolio