Tech Support Engineer – Manchester Office Based

Reliance High-Tech; Bracknell; On-site; GBP 28,000 - 42,000; Full time

Job summary

Reliance High-Tech in Manchester seeks a Tech Support Engineer to provide remote technical support to customers and internal teams, resolving network, hardware and connectivity issues. The role also covers hardware pre-build and configuration in our workshop, including staging, imaging and testing of devices prior to deployment.

Applicants should have IP networking, IT support/helpdesk, patching and remote access skills, plus strong communication and a proactive mindset; a full UK driving

Qualifications

• Good understanding of IP Networking, switches, firewalls, routers and VPNs.
• IT Support / helpdesk experience
• Experience of Patching, System upgrades, Remote access support
• Strong communication and a self-driven approach

Responsibilities

• Ensure that all prebuilt / preconfigured solutions / systems and hardware is configured and setup in line with Manufacturer, IT and Cyber best practices
• Provide responsive, hands-on support for our field-based engineers, systems and customers
• Commissioning support for our professional services team
• Maintain documentation for processes, systems, assets, and credentials
• Play a key role in transitioning legacy systems to new solutions

Skills

IP Networking

IT Support/Helpdesk

Patching/Upgrades/Remote access

Strong communication

Job description

Tech Support Engineer – Manchester Office Based

Closing Date: December 31, 2026

Do you want to join a team of outstanding and dedicated individuals within one of the most dynamic and forward-thinking companies in the security and lone worker industry?

If your skills, ambition, and ethos match our values below – call us.

Role

Provides remote technical support to customers and internal engineering teams, troubleshooting network, hardware, and connectivity issues to first- and second-line resolution. Acts as a key point of contact for incoming support tickets, working to defined SLAs and escalating to senior engineers where required. In addition to remote support duties, the role is responsible for hardware pre-build and configuration work in our workshop - staging, imaging, and testing customer devices and networking equipment prior to deployment.

About Us

Reliance High-Tech / Reliance Protect is the UK's largest independent integrator/installer of security solutions / lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise.

Unique in the industry, Reliance High-Tech / Reliance Protect combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business.

We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus

For more information about our business, visit www.reliancehightech.co.uk / www.relianceprotect.co.uk.

Your Responsibilities

• Ensure that all prebuilt / preconfigured solutions / systems and hardware is configured and setup in line with Manufacturer, IT and Cyber best practices
• Provide responsive, hands-on support for our field-based engineers, systems and customers
• Commissioning support for our professional services team
• Maintain documentation for processes, systems, assets, and credentials
• Play a key role in transitioning legacy systems to new solutions

Your Competencies

Essential

• Good understanding of IP Networking, switches, firewalls, routers and VPNs.
• IT Support / helpdesk experience
• Experience of Patching, System upgrades, Remote access support
• Strong communication and a self-driven approach

Desirable

• Experience with FAT testing
• Familiarity with SQL / Database technologies
• Experience integrating platforms and systems
• Active certifications in relevant Security / IT / Networking areas

Your Profile

Personal Qualities

• Self-motivated and proactive
• Strong analytical and problem-solving mindset
• Comfortable working in a dynamic, small-team environment
• Holds a full UK driving licence and has access to own transport

Competencies for Success

• Adaptable and open to change
• Self development
• Committed to delivering high standards and continuous improvement

Thank you for your interest in joining our team. If you have not heard from us within two weeks of submitting your application, unfortunately, it means your application has not been successful at this time. We will, however, keep your details on file, and if your skills and experience align with future opportunities, we may contact you directly.

0845 121 0802*

[e-mail]

Protecting your people, assets and reputation