Tech Support Engineer – Manchester Office Based

Reliance High-Tech Limited; Manchester; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Job summary

Reliance High-Tech Limited is seeking a Tech Support Engineer to provide remote technical support to customers and internal engineering teams, troubleshoot network, hardware, and connectivity issues, and handle hardware pre-build and configuration in the workshop prior to deployment.

The role requires strong IP networking knowledge, experience with patching and system upgrades, and familiarity with SQL/database technologies, plus active security/IT/networking certifications.

Qualifications

• Good understanding of IP networking, switches, firewalls, routers and VPNs.
• Experience with patching and system upgrades; remote access support.
• Active certifications in security/IT/networking areas.
• Experience with FAT testing.
• Familiarity with SQL/Database technologies.
• Experience integrating platforms and systems.

Responsibilities

• Configure and verify prebuilt solutions and hardware per best practices.
• Provide remote support for field engineers, systems and customers.
• Assist commissioning for professional services teams.
• Maintain documentation for processes, systems, assets and credentials.
• Transition legacy systems to new solutions.

Skills

IP Networking

Network hardware

Routers

VPNs

SQL

Remote support

Troubleshooting

Documentation

Tools

SQL

Diagnostics software

Imaging tools

Job description

Tech Support Engineer – Manchester Office Based

Do you want to join a team of outstanding and dedicated individuals within one the most dynamic and forward-thinking companies in the security and lone worker industry?

If your skills, ambition, and ethos match our values below – call us.

Role

Provides remote technical support to customers and internal engineering teams, troubleshooting network, hardware, and connectivity issues to first- and second-line resolution. Acts as a key point of contact for incoming support tickets, working to defined SLAs and escalating to senior engineers where required. In addition to remote support duties, the role is responsible for hardware pre-build and configuration work in our workshop — staging, imaging, and testing customer devices and networking equipment prior to deployment.

About Us

Reliance High-Tech / Reliance Protect is the UK’s largest independent integrator/installer of security solutions / lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise.

Unique in the industry, Reliance High-Tech / Reliance Protect combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business.

We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus

• Ensure that all prebuilt / preconfigured solutions / systems and hardware is configured and setup in line with Manufacturer, IT and Cyber best practices
• Provide responsive, hands-on support for our field-based engineers, systems and customers
• Commissioning support for our professional services team
• Maintain documentation for processes, systems, assets, and credentials
• Play a key role in transitioning legacy systems to new solutions
• Good understanding of IP Networking, switches, firewalls, routers and VPNs.
• Experience of Patching, System upgrades, Remote access support
• Strong communication and a self-driven approach
• Experience with FAT testing
• Familiarity with SQL / Database technologies
• Experience integrating platforms and systems
• Active certifications in relevant Security / IT / Networking areas

Your Profile

Personal Qualities

• Self-motivated and proactive
• Strong analytical and problem-solving mindset
• Comfortable working in a dynamic, small-team environment
• Holds a full UK driving licence and has access to own transport

Competencies for Success

• Adaptable and open to change
• Committed to delivering high standards and continuous improvement