Tech Support Engineer

Reliance High Tech; Eccles; On-site; GBP 33,000 - 37,000; Full time

Job summary

Reliance High Tech in Eccles, United Kingdom, is seeking an IT support engineer to join a small, dynamic team. You will provide remote technical support to customers and internal engineering teams, resolving network, hardware, and connectivity issues to first- and second-line level.

The role requires solid knowledge of IP networking, switches, firewalls, VPNs, and SQL familiarity, with experience in patching, upgrades, and remote access support.

Qualifications

• Good understanding of IP networking, switches, firewalls, routers, and VPNs.
• IT support or helpdesk experience.
• Experience with patching, system upgrades, and remote access support.
• Experience with FAT testing.
• Familiarity with SQL and database technologies.
• Experience integrating platforms and systems.
• Active certifications in relevant security, IT, or networking areas.
• Self-motivated and proactive.

Responsibilities

• Provide remote technical support to customers and our internal engineering teams, resolving network, hardware, and connectivity issues to first- and second-line level.
• Act as a key point of contact for incoming support tickets, working to defined SLAs and escalating to senior engineers where required.
• Carry out hardware pre-build and configuration work in our workshop, including staging, imaging, and testing customer devices and networking equipment prior to deployment.
• Ensure all prebuilt and preconfigured solutions, systems, and hardware are configured and set up in line with manufacturer, IT, and cyber best practices.
• Provide responsive, hands‑on support for our field‑based engineers, systems, and customers.
• Support commissioning activities for our professional services team.
• Maintain documentation for processes, systems, assets, and credentials.
• Help transition legacy systems to new solutions.

Skills

IP networking

IT support

Remote support

Troubleshooting

Communication

Security basics

Driving license

Tools

SQL

Remote access tools

Job description

Salary: £33,000 - 37,000 per year

Requirements

• Good understanding of IP networking, switches, firewalls, routers, and VPNs
• IT support or helpdesk experience
• Experience with patching, system upgrades, and remote access support
• Strong communication skills and a self-driven approach
• Experience with FAT testing
• Familiarity with SQL and database technologies
• Experience integrating platforms and systems
• Active certifications in relevant security, IT, or networking areas
• Self-motivated and proactive
• Strong analytical and problem-solving mindset
• Comfortable working in a dynamic, small-team environment
• Holds a full UK driving licence and has access to own transport
• Adaptable and open to change
• Committed to self-development
• Committed to delivering high standards and continuous improvement

Responsibilities

• Provide remote technical support to customers and our internal engineering teams, resolving network, hardware, and connectivity issues to first- and second-line level
• Act as a key point of contact for incoming support tickets, working to defined SLAs and escalating to senior engineers where required
• Carry out hardware pre-build and configuration work in our workshop, including staging, imaging, and testing customer devices and networking equipment prior to deployment
• Ensure all prebuilt and preconfigured solutions, systems, and hardware are configured and set up in line with manufacturer, IT, and cyber best practices
• Provide responsive, hands‑on support for our field‑based engineers, systems, and customers
• Support commissioning activities for our professional services team
• Maintain documentation for processes, systems, assets, and credentials
• Help transition legacy systems to new solutions

Technologies

• Hardware
• Support
• Network
• SQL
• Security

More

We are Reliance High-Tech / Reliance Protect, the UKs largest independent integrator and installer of security solutions and lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets, and reputations through innovative technology and specialist expertise. We combine the capability and footprint of a large organisation with the agility and customer focus of an independent business, and we operate in demanding, high‑stakes environments with integrity and a strong customer focus. Candidates will be screened to BS7858 standards, and applicants should include their home location in their application. If you do not hear from us within two weeks, your application has been unsuccessful at this time, although we may retain your details for future opportunities.

last updated 33 week of 2026