Onsite IT Engineer – Client-Facing Networking & Hardware

Connect Group; England; On-site; GBP 28,000 - 34,000; Full time

Job summary

Connect Group are seeking an IT Field Engineer to be based at client sites in Berkshire. You will act as the primary on-site contact for delivery, ensuring client systems remain secure, reliable and fully operational.

The role involves installing, configuring and relocating core hardware and software assets, diagnosing issues, and supporting the Network Manager to maintain high-quality facilities at customer sites. Strong hardware and network knowledge is essential.

Qualifications

• Experience in IT helpdesk or IT support.
• Preferred qualifications: Microsoft, Cisco, Aruba, or Apple.
• Experience managing user accounts and security in cloud services like Microsoft 365 or Google Workspace.
• Solid understanding of networking concepts.
• Hands-on experience with desktops, laptops, projectors, printers and related hardware.

Responsibilities

• Handling the physical setup, installation, relocation, or configuration of core computing hardware and software assets (including workstations, portables, output devices, accessories, and network infrastructure).
• Providing proactive, on-location technical service directly at customer sites or designated operational areas.
• Provide specialist technical support under the Network Manager to ensure the site maintains high-quality learning facilities, including setup and testing of hardware and software for normal operation.
• Build and configure networked PCs via standalone setup or image deployment, while performing routine maintenance on user accounts.

Skills

IT helpdesk experience

Microsoft 365

Google Workspace

Networking concepts

Hardware setup & troubleshooting

Job description

Connect Group are seeking an IT Field Engineer to be based at client sites in Berkshire. You will act as the primary on-site contact for delivery, ensuring client systems remain secure, reliable and fully operational.

The role involves installing, configuring and relocating core hardware and software assets, diagnosing issues, and supporting the Network Manager to maintain high-quality facilities at customer sites. Strong hardware and network knowledge is essential.