IP Network Support Engineer (Remote)

Reliance High Tech; Eccles; On-site; GBP 33,000 - 37,000; Full time

Job summary

Reliance High Tech in Eccles, United Kingdom, is seeking an IT support engineer to join a small, dynamic team. You will provide remote technical support to customers and internal engineering teams, resolving network, hardware, and connectivity issues to first- and second-line level.

The role requires solid knowledge of IP networking, switches, firewalls, VPNs, and SQL familiarity, with experience in patching, upgrades, and remote access support.

Qualifications

• Good understanding of IP networking, switches, firewalls, routers, and VPNs.
• IT support or helpdesk experience.
• Experience with patching, system upgrades, and remote access support.
• Experience with FAT testing.
• Familiarity with SQL and database technologies.
• Experience integrating platforms and systems.
• Active certifications in relevant security, IT, or networking areas.
• Self-motivated and proactive.

Responsibilities

• Provide remote technical support to customers and our internal engineering teams, resolving network, hardware, and connectivity issues to first- and second-line level.
• Act as a key point of contact for incoming support tickets, working to defined SLAs and escalating to senior engineers where required.
• Carry out hardware pre-build and configuration work in our workshop, including staging, imaging, and testing customer devices and networking equipment prior to deployment.
• Ensure all prebuilt and preconfigured solutions, systems, and hardware are configured and set up in line with manufacturer, IT, and cyber best practices.
• Provide responsive, hands‑on support for our field‑based engineers, systems, and customers.
• Support commissioning activities for our professional services team.
• Maintain documentation for processes, systems, assets, and credentials.
• Help transition legacy systems to new solutions.

Skills

IP networking

IT support

Remote support

Troubleshooting

Communication

Security basics

Driving license

Tools

SQL

Remote access tools

Job description

Reliance High Tech in Eccles, United Kingdom, is seeking an IT support engineer to join a small, dynamic team. You will provide remote technical support to customers and internal engineering teams, resolving network, hardware, and connectivity issues to first- and second-line level.

The role requires solid knowledge of IP networking, switches, firewalls, VPNs, and SQL familiarity, with experience in patching, upgrades, and remote access support.