Security Team Supervisor

MANCHESTER AIRPORT PLC; Mill End; On-site; GBP 40,000 - 46,000; Full time

Job summary

A major airport operator in Mill End seeks a Security Team Supervisor for overseeing terminal security operations. Responsibilities include managing a team, ensuring compliance with safety and security regulations, and delivering exceptional customer service. The ideal candidate will have leadership experience, strong communication skills, and a passion for enhancing customer experiences. This is a permanent position with a salary range of £40,841 to £45,273 after probation, along with various employee benefits including a generous pension plan and free parking.

Benefits

Flexible pension plan

24 days holiday plus bank holidays

Free parking

Subsidised public transport

Company discounts

2 volunteering days per year

Free VirtualGP service

Care Concierge service

Qualifications

• Full training will be given on any compliance & security duties.
• Proven ability to manage attendance and conduct return to work meetings.
• Understanding of CAA / DfT security regulations is desirable.

Responsibilities

• Manage a team and lead day-to-day security performance.
• Ensure compliance with regulatory requirements.
• Identify areas for performance improvement and take corrective action.

Skills

Experience of leading or managing a team

Excellent communication skills

Ability to resolve conflict

Passionate about delivering exceptional customer experience

Ability to interpret data to improve performance

Tools

MS Outlook

Teams

Power BI dashboards

Job description

Security Team Supervisor

• Permanent
• Security Team, Customer Service Directorate, London Stansted Airport
• Salary – Band 5 - £40,841 rising to £45,273 after a successful 3 month probationary period.
• 20 hours per week only
• Shift working; vacancies on an early roster (0300-0900hrs), late roster (1300-1900hrs) or weekend roster (Saturdays & Sundays, 0400-1400 and 0900-1900hrs)

Every year, London Stansted Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region.

Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.

Benefits

• Flexible and generous company pension plan with various company contribution options (up to 8%) that you can change to suit your personal needs
• 24 days holiday plus bank holidays
• Free parking
• Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free VirtualGP service, available 24 hours a day, 7 days a week
• Care Concierge service

The Role

Working as part of the wider management team looking after passenger security operations and reporting directly into the Security Performance Managers. This role is responsible for 24/7 delivery of Terminal security operations in line with regulatory requirements and MAG policies and processes. The Security Team Supervisor will manage a team and lead on the day delivery of security performance in line with compliance, productivity, customer experience and Health & Safety targets, with first line people management duties.

Accountabilities

• Responsible for their team’s performance, including compliance standards, attendance management and health and safety.
• Responsible for Validation Point and fixed-post performance to ensure compliance and efficiency in line with daily KPI's.
• To identify areas of performance that require improvement and take necessary steps to address.
• Responsible for daily set up and closure of the operational area, and deployment of colleagues within the lane, including fair rotation.
• Development of high performing, engaged and supported teams through briefings and 1:1s.
• Adherence to people related policies and processes, as a line manager.
• Primary escalation point for their team.
• Responsible for the validation and maintenance of all compliance equipment including rectification and fault reporting.
• Level 2 security duties, including private searches, activations, high threats, equipment checks and accurately completing associated documentation.

Knowledge & Skills required

• Full training will be given on any compliance & security duties
• Experience of leading or managing a team
• Ability to manage attendance of team, including return to work meetings, understanding and complying with medical restrictions etc.
• Passionate about delivering exceptional customer experience
• Ability to use relevant IT systems including MS Outlook, Teams, Power BI dashboards
• Experience of interpreting data in order to make positive interventions to improve performance
• Proven ability to resolve conflict
• Able to demonstrate positive, effective relationships with key stakeholders
• Excellent communication skills with the ability to give clear direction and constructive feedback, develop two-way communication through a coaching approach and deliver difficult messages in a sensitive and a tactful way
• Demonstrate positive safety leadership skills
• Be a champion for change
• Understanding of CAA / DfT security regulations and able to ensure the team is complying (desirable)
• Security technical skills including level 1 & 2 (desirable)