Security TAM: Enterprise SIEM & UBA Strategy

Cisco Systems; Reading; On-site; GBP 90,000 - 140,000; Full time

Job summary

Cisco is seeking a Security Technical Account Manager to drive adoption and optimization of the Splunk platform for enterprise customers. You will act as a trusted advisor, translating customer use cases into actionable best practices for security and resilience across hybrid, multi-cloud environments.

You will collaborate with Sales, Engineering, and Support teams to ensure customer success, document compelling value stories, and identify expansion opportunities within existing accounts.

Qualifications

• 5+ years of professional IT experience with at least 3 years in information security.
• Experience using or administering SIEM or security log management systems (e.g., Splunk, ArcSight, LogRhythm, ELK, Chronicle).
• Active Splunk certification with hands-on experience managing Splunk premium apps (Enterprise Security, SOAR, or UBA).
• At least one security certification (GIAC, CISSP, OSCP or equivalent).
• Experience in both Unix and Windows environments; CLI and scripting (Bash or Python).

Responsibilities

• Provide technical guidance to customers on use case development and optimization for Enterprise Security and Splunk UBA.
• Resolve complex customer challenges to minimize downtime and improve resilience.
• Accelerate adoption of Splunk security platform through domain expertise.
• Collaborate with Field Sales, Sales Engineering, and Customer Support to ensure success.
• Engage with the broader account team to align strategic plans and share critical information.
• Develop scalable processes, collateral, and tools to improve operational efficiency.
• Drive high CSAT by documenting customer success stories and opportunities for expansion.
• Mentor team members and participate in internal training to foster continuous learning.

Skills

IT experience

Security experience

Splunk knowledge

Bash scripting

Python scripting

Education

Bachelor's degree

Tools

Splunk

ArcSight

LogRhythm

ELK

Q-Radar

Job description

Cisco is seeking a Security Technical Account Manager to drive adoption and optimization of the Splunk platform for enterprise customers. You will act as a trusted advisor, translating customer use cases into actionable best practices for security and resilience across hybrid, multi-cloud environments.

You will collaborate with Sales, Engineering, and Support teams to ensure customer success, document compelling value stories, and identify expansion opportunities within existing accounts.