Security Technical Account Manager - Enterprise SIEM & UBA

Cisco Systems Inc; Newport; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Certifications reimbursement

Flexible work options

Job summary

Splunk, a Cisco company, is seeking a Security Technical Account Manager to drive adoption and optimization of the Splunk platform for top customers. You will serve as a trusted advisor, translating customer use cases into security best practices and partnering with product teams to improve offerings.

You will partner with customers on ES and UBA use cases, resolve complex challenges, and collaborate with cross-functional teams to ensure success and growth across strategic accounts.

Qualifications

• 5+ years of professional IT experience, including a minimum of 3 years of dedicated information security experience.
• Experience using or administering SIEM or security log management systems (e.g., Splunk, ArcSight, LogRhythm, ELK, Q-Radar, Rapid7, Sentinel, Chronicle).
• Active Splunk certification with hands-on experience managing Splunk premium applications (ES, SOAR/Phantom, or UBA).
• Holder of at least one security certification (GIAC, CISSP, OSCP, or equivalent).
• Experience in Unix and Windows environments, with CLI and scripting (Bash or Python).
• Strong communication and stakeholder management skills.

Responsibilities

• Partner with customers to provide technical guidance on use case development and optimization for ES and Splunk UBA.
• Resolve complex customer challenges to minimize downtime and improve system resilience.
• Apply security expertise to accelerate customer adoption of the Splunk security platform.
• Collaborate with Field Sales, Sales Engineering, and Customer Support to ensure customer success.
• Engage with the broader account team to share critical information and align account plans.
• Develop collateral, tooling, and processes to improve operational efficiency across the org.
• Drive high CSAT scores and document customer success stories.
• Identify opportunities for product expansion within existing accounts.

Skills

Information security

Customer engagement

Technical consulting

Unix/Linux

Python scripting

Education

Bachelor's degree in Computer Security

Tools

Splunk

ArcSight

LogRhythm

ELK

Q-Radar

Rapid7

Sentinel

Chronicle

Job description

Splunk, a Cisco company, is seeking a Security Technical Account Manager to drive adoption and optimization of the Splunk platform for top customers. You will serve as a trusted advisor, translating customer use cases into security best practices and partnering with product teams to improve offerings.

You will partner with customers on ES and UBA use cases, resolve complex challenges, and collaborate with cross-functional teams to ensure success and growth across strategic accounts.