Security TAM: Drive Enterprise Security & Customer Success

Cisco; Chandler's Ford; On-site; GBP 90,000 - 125,000; Full time

Job summary

Cisco invites experienced security professionals to join as a Security Technical Account Manager. You will drive the adoption and optimization of the Splunk platform for our most critical customers, serving as a trusted advisor and translating complex use cases into actionable best practices for security and resilience.

You will partner with cross‑functional teams to ensure customer success, orchestrate strategic account plans, and contribute to expanding our product footprint.

Qualifications

• 5+ years of IT experience with at least 3 years in information security.
• Experience using or administering SIEM or security log management systems (Splunk, ArcSight, LogRhythm, ELK, Chronicle).
• Active Splunk certification and hands-on experience with ES, SOAR or UBA.

Responsibilities

• Provide technical guidance on use case development, configuration, and optimization for Enterprise Security and Splunk UBA.
• Resolve complex customer challenges to minimize downtime and improve system resilience.
• Accelerate customer adoption of the Splunk security platform.
• Collaborate with Field Sales, Sales Engineering, and Customer Support for customer success.
• Engage with the broader account team to align strategic plans.
• Build scalable processes, collateral, and tools to improve efficiency.
• Drive CSAT and identify opportunities for product expansion.
• Mentor team members and participate in internal training.

Skills

Information security

Unix and Windows

Scripting: Bash or Python

SIEM experience

Security certifications

Education

Bachelor's degree in Computer Security/CS/Engineering/Math

Tools

Splunk

ArcSight

ELK

Splunk SOAR

Q-Radar

Rapid7

Chronicle

Job description

Cisco invites experienced security professionals to join as a Security Technical Account Manager. You will drive the adoption and optimization of the Splunk platform for our most critical customers, serving as a trusted advisor and translating complex use cases into actionable best practices for security and resilience.

You will partner with cross‑functional teams to ensure customer success, orchestrate strategic account plans, and contribute to expanding our product footprint.