Security Tech Account Manager - Splunk Platform Expert

Cisco Systems; Newport; On-site; GBP 70,000 - 120,000; Full time

Job summary

Cisco is seeking a Security Technical Account Manager to drive adoption and optimization of the Splunk platform for enterprise security. You will serve as a trusted advisor, translating customer use cases into best practices and acting as a bridge to product teams for platform improvements.

You will collaborate with cross-functional teams to ensure customer success, document success stories, and identify opportunities for product expansion while maintaining high CSAT scores.

Qualifications

• 5+ years IT experience with at least 3 years in information security.
• Experience using or administering SIEM or security log management systems (Splunk, ArcSight, LogRhythm, ELK, Chronicle).
• Active Splunk certification with hands-on experience in ES, Phantom, or Splunk UBA.
• Security certifications such as GIAC, CISSP, OSCP or equivalent.

Responsibilities

• Provide technical guidance on enterprise security use cases and Splunk configurations.
• Resolve complex customer challenges to improve system resilience and uptime.
• Advocate for security platform adoption and best practices across customers.

Skills

IT experience

Security expertise

Splunk

Unix/Windows

Scripting (Bash/Python)

Education

Bachelor's degree in Computer Security/related field

Tools

Splunk Enterprise Security

Splunk UBA/Phantom

ELK

Job description

Cisco is seeking a Security Technical Account Manager to drive adoption and optimization of the Splunk platform for enterprise security. You will serve as a trusted advisor, translating customer use cases into best practices and acting as a bridge to product teams for platform improvements.

You will collaborate with cross-functional teams to ensure customer success, document success stories, and identify opportunities for product expansion while maintaining high CSAT scores.