Security Service Engineer

Kore Systems Ltd; Greater London; On-site; GBP 35,000 - 42,000; Full time

Job summary

A security service company is seeking a full-time Security Service Engineer in Greater London. Responsibilities include installing, maintaining, and troubleshooting security systems while ensuring regulatory compliance. Ideal candidates will have experience in CCTV and access control installation, along with strong problem-solving and communication skills. The role offers a salary of £35k-£42k pa, paid travel, and generous leave benefits.

Benefits

Paid travel

24 days annual leave + bank holidays and birthday

Healthcare after 6 months probation

Pension

Qualifications

• Certifications or experience with Lenel, Gallagher, C Cure, or Avigilon are a bonus.
• Experience in CCTV / Access control Installation and Electrical Wiring.
• Skills in Maintenance and troubleshooting of security equipment.

Responsibilities

• Install, maintain, and troubleshoot security systems.
• Conduct routine maintenance checks and verify system operation.
• Respond to customer feedback and service documentation.

Skills

CCTV / Access control Installation

Electrical Wiring

Maintenance and troubleshooting of security equipment

Problem-solving abilities

Excellent communication

Teamwork skills

Certifications in engineering or related fields

Education

ECS/CSCS registered certification

Tools

Lenel

Gallagher

C Cure

Avigilon

Job description

Role Description

This is a full-time on-site role for a Security Service Engineer. The role is responsible for installing, maintaining, and troubleshooting security systems. Daily tasks include but are not limited to:

• Install, inspect, and maintain electrical wiring, mechanical systems, and equipment, ensuring all installations are completed safely, correctly, and efficiently.
• Conduct routine maintenance checks and verify that all security systems are fully operational.
• Respond promptly to customer feedback, including satisfaction reports and complaints, while upholding Health & Safety (H&S) standards during all on-site activities.
• Complete and submit all relevant service documentation accurately to the Service Desk Administrators.
• Perform service-related tasks across the client portfolio, ensuring systems operate in line with client standards and maintaining high levels of service quality and satisfaction.
• Attend reactive callouts for system faults within agreed response times, complete Planned Preventative Maintenance (PPM) in accordance with regulatory and contractual requirements and manage false alarm incidents and repeat activations.
• Carry out service dayworks as required and participate in the out-of-hours callout rota.
• Provide technical support over the phone to clients, contractors, and colleagues.
• Cover London and various regions across the UK, with occasional overtime as needed. A full UK driving licence is preferred.
• Maintain strict confidentiality regarding client security information and site details.
• Conduct site surveys, client risk assessments, and health & safety evaluations to ensure the delivery of professional and cost-effective services.
• Adhere to the company's Quality Management System (QMS) and all associated standards.
• Compulsory BS7858 / BPSS will be carried out.

Qualifications

• Certifications or experience with Lenel, Gallagher, C Cure, or Avigilon are a bonus.
• Experience in CCTV / Access control Installation and Electrical Wiring.
• Skills in Maintenance and troubleshooting of security equipment.
• Strong problem‑solving abilities and attention to detail.
• Excellent communication and teamwork skills.
• Relevant certifications and qualifications in engineering or related fields.
• ECS/CSCS registered with an in‑date certification.

Package

• Monday to Friday 08:30 - 17:00 (call out rota).
• Salary: £35k-£42k pa (DOE).
• Paid travel.
• 24 days annual leave + B/H and your birthday day.
• Healthcare after 6 months probationary period.
• Pension.