Security Operations Manager - Retail Excellence

Mitie Group plc.; Reading; On-site; GBP 40,000 - 52,000; Full time

Job summary

A leading security services provider in Reading is looking for a Security Operations Manager to oversee retail security operations across various locations. Responsibilities include managing officer performance, ensuring compliance with laws, and maintaining high service standards. The ideal candidate will have a frontline SIA licence and extensive experience in customer service and security operations. This position offers a dynamic work environment with opportunities for professional development.

Benefits

Professional development opportunities

Comprehensive training programs

Qualifications

• Excellent organisational and time management skills with the ability to prioritise effectively.
• Proven experience in delivering high-quality customer service.
• Able to establish and maintain positive working relationships with internal and external stakeholders.

Responsibilities

• Maintain and promote the company brand and reputation.
• Maximise contract efficiency and sustainability.
• Manage a designated portfolio of retail stores.

Skills

Organisational skills

Customer service

Interpersonal skills

Data analysis

SIA licence

Analytical skills

Communication skills

Education

Current frontline SIA licence

Full UK driving licence

Tools

CCTV systems

Access control systems

Job description

A leading security services provider in Reading is looking for a Security Operations Manager to oversee retail security operations across various locations. Responsibilities include managing officer performance, ensuring compliance with laws, and maintaining high service standards. The ideal candidate will have a frontline SIA licence and extensive experience in customer service and security operations. This position offers a dynamic work environment with opportunities for professional development.