Security Operations Manager - Retail Excellence

Mitie Group plc.; Cardiff; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading security services provider is seeking a Security Operations Manager to oversee and manage a portfolio of retail locations in Cardiff. The role demands expertise in delivering exceptional security services, developing team members through training, and maintaining high standards of compliance with legal and company policies. Candidates are expected to demonstrate excellent leadership and organizational skills, alongside a commitment to achieving client service satisfaction and exceeding performance targets.

Benefits

Training opportunities

Career progression

Performance bonuses

Qualifications

• Excellent organizational and time management skills with the ability to prioritize effectively.
• Strong understanding of Service Level Agreements (SLAs) and the ability to develop and implement effective action plans.
• Proven track record in interviewing, selecting, and screening applicants in compliance with BS7858 standards.

Responsibilities

• Manage a designated portfolio of retail stores ensuring all contracted hours are covered.
• Conduct regular visits to stores to maintain strong relationships with management.
• Deliver results within designated areas that meet or exceed service delivery targets.

Skills

Organisational skills

Customer service

Analytical skills

Communication skills

Attention to detail

Education

Current frontline SIA licence

Full UK driving licence

Tools

Access control systems

CCTV

Data analysis software

Job description

A leading security services provider is seeking a Security Operations Manager to oversee and manage a portfolio of retail locations in Cardiff. The role demands expertise in delivering exceptional security services, developing team members through training, and maintaining high standards of compliance with legal and company policies. Candidates are expected to demonstrate excellent leadership and organizational skills, alongside a commitment to achieving client service satisfaction and exceeding performance targets.