Security Operations Manager

OCS Group Limited; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management company in London is looking for a dynamic operational leader to ensure service quality and performance across contractual elements. The ideal candidate is organised, adaptable, and demonstrates strong leadership skills. Responsibilities include managing resources, implementing quality control processes, and leading a motivated team while maintaining high standards. The position requires willingness to travel and flexibility in managing operational needs. Monday to Friday with management weekend rotation.

Qualifications

• Highly organised, able to manage time effectively in a fast-paced environment.
• Demonstrates personal ownership and accountability for outcomes.
• Effective people leader supporting and developing colleagues.

Responsibilities

• Accountable for service quality and performance across all contractual elements.
• Lead operational delivery ensuring compliance with standards.
• Manage resources for effective outcomes within budgets.

Skills

Organisational skills

People leadership

Integrity and professionalism

Adaptability

Job description

Responsibilities

• Take day‑to‑day accountability for service quality and performance across all contractual elements within the assigned area.
• Lead the operational delivery of the contract, ensuring full compliance with contractual, statutory, and company standards.
• Act as an on‑site authority for operational matters, owning issues to resolution rather than escalating without action.
• Lead, motivate, and develop the team, setting clear expectations and holding individuals accountable for performance and conduct.
• Implement and enforce quality control and assurance processes to ensure consistently high standards of service delivery.
• Manage resources effectively to deliver required outcomes within agreed budgets, identifying efficiencies where appropriate.
• Respond professionally and proportionately to client requirements, maintaining a solutions‑focused, service‑led approach.

Qualifications

• You are highly organised, able to prioritise competing demands, and manage time effectively in a fast‑paced operational environment.
• You demonstrate personal ownership of your area, taking responsibility for outcomes and addressing problems proactively.
• You lead with integrity, professionalism, and discretion, maintaining confidentiality at all times.
• You are an effective people leader who supports, develops, and challenges colleagues to achieve high standards.
• You are adaptable and flexible, able to respond to changing operational and customer needs without compromising standards.
• You are willing to travel between sites as required to meet business needs.
• You are prepared to be hands‑on when necessary, supporting your team to maintain service continuity.

About OCS UK & Ireland

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.

Shift Pattern: Monday to Friday with involvement in a management weekend rotation.

You have the right to work in the UK.