Retail Security Officer - Calm, Customer-Focused

Mitie Group plc.; Glasgow; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

20% colleague discount (after a qc)

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Join M&S as a Retail Security Officer to create a safe, welcoming and secure environment for customers and colleagues in our stores. You will be a visible presence, help customers feel supported, and play a key role in protecting people, products and the business.

This role requires a calm, professional approach, strong awareness and a proactive mindset. You’ll be part of a fast-paced retail team, using store technology and contributing to incident management while delivering great service.

Qualifications

• Experience in security preferred.
• SIA licence is desirable but not essential.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with quick decision making.
• Genuine passion for customer service and safety.

Responsibilities

• Operate in a fast-paced retail environment, staying alert, responsive and ready to help when needed.
• Deliver professional customer service, greeting shoppers and assisting colleagues.
• Help keep stores safe and secure by preventing loss and responding to incidents.
• Identify risks and support safe ways of working, using store technology and reporting systems.
• Stay calm under pressure and act professionally in all situations.
• Be a team player, working closely with store colleagues to maintain high standards.
• Be flexible, adapting quickly to changing situations to support the store.

Skills

Security experience

SIA licence (desirable)

Customer service

Calm under pressure

Team player

Job description

Join M&S as a Retail Security Officer to create a safe, welcoming and secure environment for customers and colleagues in our stores. You will be a visible presence, help customers feel supported, and play a key role in protecting people, products and the business.

This role requires a calm, professional approach, strong awareness and a proactive mindset. You’ll be part of a fast-paced retail team, using store technology and contributing to incident management while delivering great service.