Retail Security Officer — Calm, Welcoming & Customer‑Focused

Mitie Group plc.; Wales; Sur place; GBP 20 000 - 23 000; Plein temps

Avantages offerts par ce poste

20% colleague discount

Company-funded SIA licence renewal

Career progression opportunities

Employee recognition schemes

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Résumé du poste

Mitie Group plc. is recruiting for a Security Officer role at M&S in a UK store.

You will be the visible, welcoming presence, helping safeguard customers and colleagues while delivering excellent service as part of the store team. You will respond calmly to incidents, de-escalate when needed, and collaborate with colleagues to maintain a safe, professional environment that supports the customer experience in a premium retail setting.

Qualifications

• 5 years trackable working history in UK is required.
• Experience in customer-facing environments is desirable.
• Ability to remain composed and professional in challenging situations.

Responsabilités

• Maintain a safe and secure environment within the store.
• Respond to incidents, theft and security concerns as needed.
• De-escalate situations calmly and respectfully.
• Assist customers and colleagues professionally and confidently.
• Collaborate with store teams to support the customer journey and store experience.

Connaissances

Strong communication

People skills

Professionalism

Calm under pressure

Customer service

Good judgement

Description du poste

Mitie Group plc. is recruiting for a Security Officer role at M&S in a UK store.

You will be the visible, welcoming presence, helping safeguard customers and colleagues while delivering excellent service as part of the store team. You will respond calmly to incidents, de-escalate when needed, and collaborate with colleagues to maintain a safe, professional environment that supports the customer experience in a premium retail setting.