Retail Security & Customer Care Officer

Mitie Group plc.; Barnstaple; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

£14.90 per hour

20% colleague discount (after a qua l?

Company-funded SIA licence renewal

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Job summary

M&S is seeking a Security Officer to create a safe, welcoming and secure environment for customers and colleagues. In this fast-paced retail setting you’ll stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores and products.

You’ll be a visible presence, deter loss, respond to incidents, and support safe ways of working. You’ll use store technology, including mobile reporting systems and body-worn cameras, to help operations and

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• Genuine passion for customer service and keeping people safe.
• All candidates must be able to provide a 5-year checkable work history within the UK.

Responsibilities

• Maintain a visible security presence to deter theft.
• Respond to incidents and support safety procedures.
• Protect people, stores and products while delivering service.
• Utilize store technology, including mobile reporting systems and body-worn cameras.
• Ensure a calm, professional response in emergencies.

Skills

Security awareness

Customer service

Communication skills

Calm under pressure

Proactive mindset

Education

SIA licence (desirable)

Job description

M&S is seeking a Security Officer to create a safe, welcoming and secure environment for customers and colleagues. In this fast-paced retail setting you’ll stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores and products.

You’ll be a visible presence, deter loss, respond to incidents, and support safe ways of working. You’ll use store technology, including mobile reporting systems and body-worn cameras, to help operations and