Security Officer

Vigilant Security; City of Westminster; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading security service provider in City of Westminster seeks a highly experienced individual to deliver a 5-star guest experience while maintaining security. Responsibilities include reception management, monitoring visitor access, and handling emergency situations. Candidates should have customer service experience, excellent interpersonal skills, and an acute sense of security awareness. This full-time role involves weekend and night shifts at a pay rate of £15.30 per hour.

Qualifications

• Previous experience in a customer service or security role.
• Confident and smart appearance.
• Ability to maintain a high degree of confidentiality.

Responsibilities

• Deliver a 5-star guest experience at all times.
• Manage lift operations and direct deliveries.
• Conduct patrols and inspections according to management instructions.

Skills

Excellent interpersonal skills

Customer service orientation

Attention to detail

Clear communication skills

Independence and initiative

Tools

Concierge systems

Microsoft systems

Job description

We are seeking a highly experienced individual who has an extensive knowledge in customer service and can provide our 5‑Star service delivery whilst maintaining a subtle, yet visible security presence.

Responsibilities

• Deliver a 5‑star guest experience at all times.
• Anticipate clients' needs and problems before they arise and ensure expectations are met and exceeded each day.
• Maintain a high security awareness at all times.
• Reception duties and foyer management of all visitors and guests.
• Be seen as a visible customer‑focused professional by greeting clients and visitors where possible.
• Use relevant communications equipment proficiently and demonstrate good communication skills.
• Issue visitor passes using agreed processes and procedures.
• Ensure all H&S policies are adhered to and that no unauthorised persons are permitted in prohibited areas.
• Manage lift operations and directing of deliveries.
• Maintain an accurate record of any incidents that occur and complete incident reports to a high standard within 2 hours.
• Ensure all landlord contractor access is pre‑authorised and in accordance with risk assessment/permit to work conditions.
• Oversee and manage any emergency evacuations.
• Undertake patrols and inspections in accordance with management instructions.
• Assist Building Management to oversee access arrangements for occupier fit‑outs and ensure they adhere to site rules and procedures.
• Ensure the reception area is kept clean and tidy providing a safe environment for all visitors.
• Professional, highly driven, flexible, enthusiastic, proactive, self‑motivated team player.
• Reliable and willing to work day/night shifts and any over‑time if required.
• Look for opportunities to enhance client/visitor experience.

Qualifications

• Previous experience in a customer service/security facing role.
• Excellent interpersonal skills and the ability to interact with people at all levels.
• Smart and confident.
• Ability to work independently with confidence, using own initiative as required.
• Clear, concise and confident communication skills which are customer service orientated with a keen eye for detail.
• Confidence and common sense to access and utilise expert resources when making decisions.
• Maintain and practice a high degree of confidentiality at all times.
• Computer literate with good email etiquette. Use of concierge and Microsoft systems is an advantage.
• Have an acute sense of security awareness.
• Valid SIA licence preferred but not essential.
• 5 years of continuous work employment history without gaps and verifiable work history.

Pay & Shifts

Rate of pay: £15.30. Full‑time role: Saturday/Sunday Day Shift 0700‑1900hrs then Monday/Tuesday night shift 1900‑0700hrs.

At Vigilant we pride ourselves in offering an exemplary welcome to our clients.