Security Engineer

Khipu Networks Ltd; Fleet; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading Cyber Security company in the UK seeks a skilled network engineer experienced in managing and troubleshooting firewalls. The ideal candidate will provide technical assistance, manage configurations, and mentor junior engineers. Strong knowledge of networking and relevant certifications are essential. The role offers an extensive benefits package, including generous leave, training opportunities, and unique perks like birthday leave. Join our team to help deliver industry-leading solutions.

Benefits

Birthday leave

Employer pension contributions

Life insurance

Extensive training

Qualifications

• Experience working in a Support or Managed Services environment.
• Advanced troubleshooting experience with Next Generation Firewalls.
• Strong knowledge of networking principles.

Responsibilities

• Perform upgrades and configuration changes on customer Firewalls.
• Troubleshoot and provide 2nd/3rd line escalation assistance.
• Engage with customers and provide technical assistance.

Skills

Firewall troubleshooting

Networking

Customer communication

Mentoring

Education

CCNA/CCNP or equivalent

Industry certifications (e.g. PCNSA, CCSA, NSE5)

Tools

Cisco

FortiGate

Checkpoint

Cisco Firepower

Job description

Responsibilities

• Performing upgrades and advanced configuration change requests on managed customer Firewalls or Network equipment
• Troubleshooting and providing hands-on 2nd/3rd line escalation assistance to colleagues, liaising with manufacturers when appropriate
• Using skills and experience to tackle cases, adapting troubleshooting skills and knowledge of firewalls and networking
• Engaging with customers professionally, providing telephone, email, and remote technical assistance
• Ensuring all parties are regularly updated with the progress of incidents and change requests
• Contributing to setting up LAB environments to simulate customer environments, troubleshoot, and develop skills and expertise
• Providing mentorship and guidance for junior engineers

Technologies

• Cisco
• Firewall
• FortiGate
• Support
• Network
• Security

Experience and Qualifications

• Experience working in a Support or Managed Services environment
• Advanced Next Generation Firewall troubleshooting and configuration experience (e.g., Palo Alto, Fortigate, Checkpoint, Cisco Firepower)
• Relevant industry certifications are favourable, especially with vendors we work with (e.g., Palo Alto PCNSA, PCNSE)
• Experience with equivalent certifications from other vendors is also welcome (e.g., Fortigate, Checkpoint, Cisco Firepower/ASA - CCSA, CCSE, NSE5, NSE6, CCNA/CCNP Security or equivalent)
• Strong knowledge of networking (e.g., CCNA/CCNP or equivalent)
• Excellent communication skills, both written and verbal
• Understanding of the wider impact of changes to production systems

About Us

At KHIPU Networks, we are an award-winning Cyber Security company with a strong presence in the UK and Africa. We pride ourselves on our dynamic and flexible working environment that supports all levels of professional development. Since our founding in 2005, our ethos has been to partner with customers to understand their unique challenges, allowing us to deliver Best of Breed solutions. We are proud to be ISO certified and actively support the National Apprenticeship Scheme. We offer a competitive salary along with a comprehensive benefits package, including extensive training, 26 days of annual leave (increasing with service), and unique perks like birthday leave, employer pension contributions, life insurance, and more.