Security and Login Assistance Representative - (Spanish Speaking)

Interactive Brokers Group, Inc.; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services firm in London seeks a Security and Login Assistance Representative proficient in Spanish and English. You will assist clients with inquiries related to security systems and help configure their two-factor authentication. Ideal candidates are analytical with excellent client service skills, and adept with technology. The role offers competitive salary, performance-based bonuses, and generous benefits including medical insurance and career development support.

Benefits

Career support and development

Performance-based discretionary cash bonus scheme

Group Life Assurance cover

Cycle to work scheme

Private Medical Insurance

Qualifications

• Fluent in both Spanish and English.
• Good knowledge of Windows and/or macOS.
• Experience with iOS and Android smartphone operating systems.

Responsibilities

• Handle client inquiries about IBKR’s security system.
• Assist clients in using two-factor authentication app.
• Identify and escalate secure login issues.

Skills

Fluent Spanish

Fluent English

Client service skills

Analytical problem solving

Tools

iOS

Android

Windows

macOS

Job description

Security and Login Assistance Representative - (Spanish Speaking)

London, United Kingdom

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting‑edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron’s has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi‑national team and be a part of a company that simplifies and enhances financial opportunities using state‑of‑the‑art technology.

Position Overview:

Interactive Brokers (U.K.) Limited is seeking motivated, analytical, and methodical individuals with a background in the financial services industry and a professional demeanor to join an exciting team that is helping to shape one of the world’s strongest trading and brokerage brands. The ideal candidate will be friendly, enjoy helping clients and be comfortable with new and changing technologies. You will play a key role in providing vital support to our clients regarding our security systems, whilst ensuring that issues are escalated and protocols are adhered to.

Key Responsibilities:

• Handling client inquiries about IBKR’s security system via phone, chat and tickets
• Problem management with a focus on security protocols and practices
• Assisting clients in the configuration and use of IBKR’s two‑factor authentication smartphone app
• Identification and escalation of issues about the secure login of clients using IBKR’s smartphone app

Qualifications & Experience:

• Languages: Fluent Spanish and English required
• Good knowledge of Windows and/or macOS computer systems and basic office applications
• Experience and advanced user knowledge of both iOS and Android smartphone operating systems
• Excellent understanding of apps and smartphones

Required Skills:

• Excellent and demonstrable client service skills
• Navigating multiple computer applications while interacting with clients
• Analytical approach to problem solving
• Ability to engage and maintain a conversation with clients
• Ability to learn and adapt to new information and technology platforms

Location:

20 Fenchurch Street, London, EC3M 3BY

Benefits:

• Career support and development
• Salary commensurate with experience
• Performance‑based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Occupation pension scheme based on Gross earnings
• Above statutory annual leave, increasing with service
• We currently offer daily company‑paid lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants) *
• Travel season ticket loans
• Cycle to work scheme.

*on successful completion of the probation period

Interactive Brokers is an Equal Opportunity Employer committed to providing a diverse, equitable, and inclusive workplace for its employees.

Interactive Brokers (UK) values promoting, monitoring, implementing, and adhering to best practices, policies, and procedures, as well as fostering a culture that supports the FCA Consumer Duty within the organisation.