Second-Line IT Support Analyst — Microsoft 365 Expert

HCR Law; Cheltenham; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

28 days annual leave

Electric vehicle scheme

Perks at Work benefits portal

Cycle to Work scheme

Job summary

A prominent legal firm in Cheltenham is seeking a Second Line Support Analyst to elevate their IT support function. This role involves tackling escalated technical issues and providing exceptional service to users, while enhancing overall IT processes. The ideal candidate will have strong experience in Microsoft 365 tools, exceptional troubleshooting skills, and great communication abilities. This position offers a full-time role with comprehensive benefits including 28 days of annual leave and an electric vehicle scheme.

Qualifications

• Strong knowledge of Microsoft 365 tools, especially Teams and SharePoint.
• Experience supporting Windows 10/11 and other business applications.
• Clear communication with both technical and non-technical users.

Responsibilities

• Handle escalated incidents and service requests from First Line Support.
• Provide remote and on-site support for end users.
• Ensure compliance with IT policies and security standards.

Skills

Microsoft 365 knowledge

Troubleshooting skills

Communication skills

Ability to work independently

End user training

Education

Degree in IT or related field

Tools

Microsoft Endpoint Manager

Azure AD

Job description

A prominent legal firm in Cheltenham is seeking a Second Line Support Analyst to elevate their IT support function. This role involves tackling escalated technical issues and providing exceptional service to users, while enhancing overall IT processes. The ideal candidate will have strong experience in Microsoft 365 tools, exceptional troubleshooting skills, and great communication abilities. This position offers a full-time role with comprehensive benefits including 28 days of annual leave and an electric vehicle scheme.