Senior 2nd Line IT Support Engineer

Focus IT Recruitment; Newport Pagnell; On-site; GBP 28,000 - 35,000; Full time

Job summary

A well-established IT solutions firm in the UK is seeking a dedicated 2nd line Technical Support Engineer to enhance their support team. This role involves managing technical incidents, providing excellent customer service, and collaborating with internal teams. Ideal candidates should possess strong skills in Microsoft Windows Servers, Microsoft Exchange, and Office 365, along with a customer-oriented mindset. The position is based in Milton Keynes, offering a dynamic work environment and opportunities for professional development.

Qualifications

• Minimum of three years in technical support.
• Experience working with servers (Server 2008, 2012, & 2016).
• Good understanding of Microsoft Office software.

Responsibilities

• Handle incoming technical support incidents and requests.
• Manage personal call queue efficiently.
• Resolve calls from password resets to complex server queries.
• Work collaboratively with other internal teams.
• Perform software builds and fix hardware faults.
• Attend on-site work when necessary.

Skills

Excellent communication skills

Friendly, confident telephone manner

Problem-solving skills

Time management skills

Self-motivated

Proficient in Microsoft Windows Servers

Experience with Microsoft Exchange

Experience with Microsoft Office 365

Strong knowledge of Windows operating systems

Customer service skills

Education

MCP or MCSA qualifications or working towards one

MCSE, MCSA, MCITP or CCNA qualifications

Job description

A well-established IT solutions firm in the UK is seeking a dedicated 2nd line Technical Support Engineer to enhance their support team. This role involves managing technical incidents, providing excellent customer service, and collaborating with internal teams. Ideal candidates should possess strong skills in Microsoft Windows Servers, Microsoft Exchange, and Office 365, along with a customer-oriented mindset. The position is based in Milton Keynes, offering a dynamic work environment and opportunities for professional development.