Senior 2nd/3rd Line IT Support Engineer - MSP

Focus IT Recruitment; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT support firm in Greater London seeks a 2nd/3rd Line Support Engineer to join their team. The ideal candidate will have over 2 years of experience in IT support, proficient in Microsoft Operating Systems, Active Directory, Exchange, and Office 365. Responsibilities include managing service desk requests and ensuring client satisfaction. Excellent communication skills and a proactive approach to customer service are essential. This hands-on role may involve VIP telephone and client-side support.

Qualifications

• At least 2 years of support experience.
• Strong written and verbal communication skills.
• Proactive problem-solving abilities.

Responsibilities

• Communicate with clients and team to ensure satisfaction.
• Manage customer requests for service through the Service Desk.
• Identify opportunities to delight customers.

Skills

Microsoft Operating Systems

Active Directory

Exchange

SQL

Hyper-V

Office 365

Excellent Microsoft Office knowledge

Tools

Windows Server

Windows Desktop OS

Virtualised systems

Backup and disaster recovery systems

Remote Monitoring and Maintenance systems

Service Desk Systems

Mac OS X

Job description

A leading IT support firm in Greater London seeks a 2nd/3rd Line Support Engineer to join their team. The ideal candidate will have over 2 years of experience in IT support, proficient in Microsoft Operating Systems, Active Directory, Exchange, and Office 365. Responsibilities include managing service desk requests and ensuring client satisfaction. Excellent communication skills and a proactive approach to customer service are essential. This hands-on role may involve VIP telephone and client-side support.