2nd Line IT Support Pro — Microsoft 365, AD & Security
Allscreens Nationwide Ltd
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Job summary
A professional services organisation in the United Kingdom is seeking a Second Line IT Support professional to join its IT team. You will work across a modern Microsoft environment, assisting users while contributing to infrastructure, security and IT projects.
Responsibilities include providing 2nd line support for hardware, software and Microsoft 365, troubleshooting desktop, networking, printer and remote access issues, and supporting Active Directory, Entra ID, Exchange Online and Teams.
Qualifications
- Strong knowledge of Windows 10/11 and Microsoft 365.
- Experience with Active Directory, Entra ID and Exchange Online.
- Good understanding of TCP/IP, DNS and VPNs.
- Strong troubleshooting and problem-solving skills.
- Experience with Intune, Hyper-V/VMware and Backup and Disaster Recovery Technologies would be desirable.
- Full UK driving licence.
Responsibilities
- Provide 2nd line support for hardware, software and Microsoft 365 issues.
- Troubleshoot desktop, networking, printer and remote access problems.
- Support Active Directory, Entra ID, Exchange Online and Teams.
- Assist with server, cloud and network administration.
- Support software deployments, upgrades and IT projects.
- Apply security updates and assist with cyber security initiatives.
- Maintain accurate documentation and deliver excellent customer service.
Skills
Job description
A professional services organisation in the United Kingdom is seeking a Second Line IT Support professional to join its IT team. You will work across a modern Microsoft environment, assisting users while contributing to infrastructure, security and IT projects.
Responsibilities include providing 2nd line support for hardware, software and Microsoft 365, troubleshooting desktop, networking, printer and remote access issues, and supporting Active Directory, Entra ID, Exchange Online and Teams.
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