2nd Line IT Support Engineer - MS 365 & Windows Specialist

Candour; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Ongoing training

Mentoring

Career development

Job summary

Candour is seeking a proactive and technically capable 2nd Line Support Engineer in Sheffield. In this role, you'll handle escalated incidents, troubleshoot Microsoft 365 and Windows systems, and manage user accounts. This position offers ongoing training, mentoring, and the opportunity to work on varied IT projects. Ideal candidates should have strong knowledge of Microsoft 365 and exhibit a problem-solving mindset. This is a great opportunity for someone looking to build their technical skills in a fast-paced environment.

Qualifications

• Strong knowledge of Microsoft 365 and Windows systems.
• A hands-on, problem-solving mindset with a willingness to learn.
• Thrives in a varied and busy role.

Responsibilities

• Handling escalated incidents and service requests.
• Troubleshooting across Microsoft 365 and Windows environments.
• Managing user accounts, permissions, and email systems.
• Providing remote support with occasional client visits.
• Diagnosing and resolving hardware and software issues.
• Supporting IT projects like system upgrades.

Skills

Microsoft 365

Windows systems

Problem-solving mindset

Job description

Candour is seeking a proactive and technically capable 2nd Line Support Engineer in Sheffield. In this role, you'll handle escalated incidents, troubleshoot Microsoft 365 and Windows systems, and manage user accounts. This position offers ongoing training, mentoring, and the opportunity to work on varied IT projects. Ideal candidates should have strong knowledge of Microsoft 365 and exhibit a problem-solving mindset. This is a great opportunity for someone looking to build their technical skills in a fast-paced environment.