2nd Line IT Engineer – M365 & Security (Cornwall)

InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment; Cambridge; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Industry-leading training and certification support

Clear promotion routes

Supportive team culture

Job summary

A leading technology recruitment firm is seeking a 2nd Line Technical Engineer, offering a competitive salary between £30k - £36k. Responsibilities include delivering 2nd Line support for Microsoft 365 and working with Sophos security solutions. The role emphasizes strong customer service and provides opportunities for career advancement. The ideal candidate will enjoy a dynamic MSP environment and engage in technical problem-solving.

Qualifications

• Experience supporting Microsoft 365 environments.
• Familiarity with security tools like Sophos.
• Full UK driving license and willingness to travel.

Responsibilities

• Deliver 2nd Line support via various channels.
• Support Microsoft 365 environments and firewall security.
• Mentor 1st Line colleagues and log support tickets.

Skills

Experience with Microsoft 365 admin

Customer service mindset

Basic networking

Endpoint security

Tools

Sophos

ConnectWise

Job description

A leading technology recruitment firm is seeking a 2nd Line Technical Engineer, offering a competitive salary between £30k - £36k. Responsibilities include delivering 2nd Line support for Microsoft 365 and working with Sophos security solutions. The role emphasizes strong customer service and provides opportunities for career advancement. The ideal candidate will enjoy a dynamic MSP environment and engage in technical problem-solving.