IT Support Analyst | 1st/2nd Line, Office 365 & Hardware

Northreach; Chester; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Professional Development Opportunities

Innovative Work Environment

Job summary

A progressive organization in Chester is seeking an IT Support Analyst. In this role, you will ensure seamless IT operations by providing 1st and 2nd line support. Candidates should have a degree in IT/Computer Science and a minimum of 2 years of experience in a similar role. Key responsibilities include logging incidents, delivering hardware support, and administering Office 365. The organization values innovation while supporting the agricultural sector, offering opportunities for professional development.

Qualifications

• Minimum 2 years experience in a similar IT support role, preferably with ITIL framework.
• Strong foundation in IT principles.

Responsibilities

• Provide 1st & 2nd line support for IT-related inquiries.
• Log and track incidents and service requests on the Service Desk.
• Deliver hardware support for desktops, laptops, and other devices.

Skills

IT support

Microsoft Office applications

Office 365 administration

Cloud platforms (AWS, Azure)

Communication skills

Education

Degree in IT/Computer Science or equivalent experience

Job description

A progressive organization in Chester is seeking an IT Support Analyst. In this role, you will ensure seamless IT operations by providing 1st and 2nd line support. Candidates should have a degree in IT/Computer Science and a minimum of 2 years of experience in a similar role. Key responsibilities include logging incidents, delivering hardware support, and administering Office 365. The organization values innovation while supporting the agricultural sector, offering opportunities for professional development.