Second Line IT Analyst

Matchtech; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading aerospace company in Wimborne is seeking a skilled Second Line IT Analyst to provide IT support and manage incidents. The role involves collaboration with IT teams, monitoring system performance, and implementing security measures. Experience in an IT support role is essential. Candidates must undergo a security clearance check. Join this dedicated team and contribute to ongoing success.

Qualifications

• Experience in an IT support role, with a focus on second line support.
• Strong analytical and problem-solving skills.
• Understanding of IT infrastructure, including networks and servers.
• Excellent communication skills for liaising with stakeholders.
• Proficiency in using IT support software.
• Attention to detail with high-quality service delivery.

Responsibilities

• Providing second line IT support and resolving incidents.
• Monitoring system performance for optimal operation.
• Collaborating with first line support and IT teams.
• Assisting in deployment and maintenance of IT infrastructure.
• Implementing security measures and ensuring compliance.
• Maintaining accurate documentation of issues.
• Providing guidance to junior team members.
• Participating in continuous improvement initiatives.

Skills

Second line IT support

Analytical skills

Problem-solving skills

Communication skills

Attention to detail

Teamwork

Tools

IT support software

Job description

Overview

Our client, a prominent player in the aerospace sector, is currently seeking a skilled Second Line IT Analyst to join their team on a contract basis in Wimborne.

Responsibilities

• Providing second line IT support, managing and resolving incidents in a timely manner
• Monitoring system performance to ensure optimal operation and identifying areas for improvement
• Collaborating with first line support and other IT teams to ensure seamless service delivery
• Assisting in the deployment and maintenance of IT infrastructure and software
• Implementing security measures and ensuring compliance with established procedures
• Maintaining accurate documentation of issues and solutions
• Providing technical guidance and mentorship to junior team members
• Participating in continuous improvement initiatives to enhance IT service quality

Qualifications

• Experience in an IT support role, with a particular focus on second line support
• Strong analytical and problem-solving skills
• Understanding of IT infrastructure, including networks, servers, and software applications
• Excellent communication skills for effective liaison with internal and external stakeholders
• Proficiency in using IT support software and tools
• Attention to detail and commitment to delivering high-quality service
• Ability to work effectively both independently and as part of a team

Candidates will be required to go through a baseline security clearance check before starting. This can take up to 4+ weeks.

The successful applicant will be in contact with US ITAR controlled technology, goods, and information. As a condition of employment, employees with access to US ITAR controlled technology and goods may be required to undergo an additional screening process as part of the recruitment process.

If you are a knowledgeable IT Analyst looking for a new challenge within the aerospace sector, we encourage you to apply now. Join our client's dedicated team in Wimborne and contribute to their continued success.