School ICT Field Engineer - Remote/Hybrid Support

School Business Services; City Of London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

36 days annual leave

Hybrid working options

Learning and development opportunities

Flexible benefits package

Job summary

A leading education support service provider is seeking an experienced ICT Field Engineer to deliver on-site and remote technical support to schools across London. The role requires hands-on problem-solving skills, effective communication, and knowledge of Office 365 and school network environments. This full-time position offers a generous benefits package, including 36 days of annual leave and options for hybrid or remote working, aligning with school term schedules to allow for personal commitments.

Qualifications

• Proven experience as a technical support engineer in small organizations or school networks.
• Ability to communicate effectively with users and vendors.
• Willingness to undergo an Enhanced DBS check.

Responsibilities

• Provide on-site technical support to schools, resolving ICT issues.
• Offer remote assistance via the ICT Service Desk.
• Troubleshoot Office 365, Google Workspace, and network issues.
• Participate in network projects and security upgrades.
• Respond to critical incidents and implement solutions.

Skills

Hands-on technical support

Problem-solving

Communication skills

Knowledge of Office 365

Experience with school networks

Job description

A leading education support service provider is seeking an experienced ICT Field Engineer to deliver on-site and remote technical support to schools across London. The role requires hands-on problem-solving skills, effective communication, and knowledge of Office 365 and school network environments. This full-time position offers a generous benefits package, including 36 days of annual leave and options for hybrid or remote working, aligning with school term schedules to allow for personal commitments.