School ICT Field Engineer: On-site & Remote Support (Term-Time)

Judicium; Greater London; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

28 days holiday

Health cash plan

Life insurance

Pension

Flexible benefits

Learning and development

Volunteer days

Job summary

SBS is seeking an experienced ICT Field Engineer in the London area to provide hands-on technical support to schools and engage directly with end-users. You will resolve issues, support on-site and remotely, and contribute to network upgrades and security projects.

The role offers full-time or term-time only options, with a focus on flexible balance with school calendars and strong customer-facing communication. DBS check will be required.

Qualifications

• Experienced, hands-on technical support engineer with knowledge covering small organisations and/or school networks.
• Proven ability to deliver and manage a wide range of programmes & projects to meet customer objectives.
• Clear written and verbal communication with internal users and external vendors.
• Willingness to undertake an Enhanced DBS.

Responsibilities

• Provide on-site ICT support to schools in London, resolving issues and building trusted relationships with staff.
• Offer remote assistance via ICT Service Desk when needed.
• Troubleshoot Office 365 and Google Workspace and network infrastructure.
• Participate in ICT projects including network upgrades and security enhancements.
• Respond to incidents and implement temporary or permanent solutions for server, switch and internet failures.

Tools

Office 365

Google Workspace

Job description

SBS is seeking an experienced ICT Field Engineer in the London area to provide hands-on technical support to schools and engage directly with end-users. You will resolve issues, support on-site and remotely, and contribute to network upgrades and security projects.

The role offers full-time or term-time only options, with a focus on flexible balance with school calendars and strong customer-facing communication. DBS check will be required.