ICT Field Engineer

School Business Services; City Of London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

36 days annual leave

Hybrid working options

Learning and development opportunities

Flexible benefits package

Job summary

A leading education support service provider is seeking an experienced ICT Field Engineer to deliver on-site and remote technical support to schools across London. The role requires hands-on problem-solving skills, effective communication, and knowledge of Office 365 and school network environments. This full-time position offers a generous benefits package, including 36 days of annual leave and options for hybrid or remote working, aligning with school term schedules to allow for personal commitments.

Qualifications

• Proven experience as a technical support engineer in small organizations or school networks.
• Ability to communicate effectively with users and vendors.
• Willingness to undergo an Enhanced DBS check.

Responsibilities

• Provide on-site technical support to schools, resolving ICT issues.
• Offer remote assistance via the ICT Service Desk.
• Troubleshoot Office 365, Google Workspace, and network issues.
• Participate in network projects and security upgrades.
• Respond to critical incidents and implement solutions.

Skills

Hands-on technical support

Problem-solving

Communication skills

Knowledge of Office 365

Experience with school networks

Tools

Office 365

Google Workspace

Job description

About Us

School Business Services (SBS) is one of the UK's leading suppliers of education support services and budgeting software. Our extensive portfolio includes a suite of Finance, MIS, and ICT offerings, all delivered by a team renowned for their expertise and exceptional reputation within the education sector. At SBS, we're passionate about empowering schools to focus on what matters most: delivering outstanding education.

About the Role

We're looking for an experienced ICT Field Engineer to join our dynamic team, providing hands-on technical support and guidance to schools across the London area. If you thrive on solving challenges, love variety, and enjoy engaging directly with end-users, this role is for you!

• Support schools on-site daily, resolving ICT issues and ensuring seamless operations, building trusted relationships with school staff.
• Provide remote assistance via our ICT Service Desk when required.
• Troubleshoot and resolve issues with Office 365 applications, Google Workspace, and network infrastructure.
• Participate in ICT projects, including network upgrades and security enhancements.
• Respond to critical incidents, implementing temporary or permanent solutions for server, switch, and internet failures - or even physical disruptions like floods.

Work-Life Balance

This role is offered on a Full-Time, or a Term-Time Only basis, which aligns with school term schedules. This means you could enjoy the same holidays as the schools you support, providing a unique opportunity to balance your professional life with personal commitments - perfect for candidates who value having school holidays free.

What will you bring to the Role?

If you can demonstrate the following, we'd love to hear from you:

• You will be an experienced, hands-on, technical support engineer who has a good working knowledge covering small organisations or school networks.
• You will have a proven ability to work with others to deliver and manage a wide range of programmes & projects to meet our customer and third-party objectives.
• Confident with an ability to communicate clearly, verbally and in writing particularly with internal business users and external vendors.
• Willingness to undertake an Enhanced DBS and a Right to Work in the UK.

Our Benefits

As an equal opportunities' employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our incredible team. We offer:

• Generous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5).
• Hybrid or remote working across the country.
• Learning & Development.
• Flexible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave.

Please click on the APPLY button to send your CV for this role.