Education ICT Technician: 2nd Line Support for Schools

TLG TurnITon; Greater London; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

Cycle/ebike scheme

Eye care voucher scheme

Mental health first aid

Employee assistance programme

Employee recognition scheme

Job summary

Transforming Learning Group's turn IT on division is seeking an ICT Technician to maintain school ICT hardware and services across multiple sites in London. The role requires at least 2 years’ ICT/2nd line support experience, with strong customer service, communication and problem-solving skills.

You will install, repair and upgrade computers and devices, support Office 365 users, and help improve ICT provisions to support teaching and learning.

Qualifications

• At least 2 years’ ICT Technician/2nd line support experience, preferably in education.
• Strong communication and organisation skills with a courteous manner.
• Ability to explain technical issues in layman's terms.

Responsibilities

• Resolve and manage technical issues impacting the running of the school’s function by providing robust technical solutions.
• Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations.
• Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations.

Skills

Technical support

Communication

Problem solving

Customer service

Tools

Office 365

Job description

Transforming Learning Group's turn IT on division is seeking an ICT Technician to maintain school ICT hardware and services across multiple sites in London. The role requires at least 2 years’ ICT/2nd line support experience, with strong customer service, communication and problem-solving skills.

You will install, repair and upgrade computers and devices, support Office 365 users, and help improve ICT provisions to support teaching and learning.