Scheme Officer - Gloucester

Bromford; Gloucester; On-site; GBP 25,000 - 31,000; Full time

Job summary

Bromford is seeking an Independent Living Scheme Officer to support our housing schemes in the Gloucester area. You will provide housing-related support to vulnerable and older residents, build trusting relationships to help them feel safe and independent, and conduct health and safety checks and annual reviews.

You will travel between schemes, with a full UK driving licence and access to your own vehicle. DBS check provided.

Qualifications

• Empathetic, patient, and genuinely interested in the lives and needs of older people.
• A confident communicator who’s not afraid of difficult conversations.
• Self-motivated and flexible.
• Able to manage your own workload effectively.
• Strong at influencing and building relationships, even in challenging situations.
• Experience working in a customer-focused role, ideally with older people.
• A full UK driving licence and access to your own vehicle.

Responsibilities

• Providing housing-related support to vulnerable and older residents across our independent living schemes.
• Building strong, trusting relationships with customers to help them feel safe, supported, and independent in their homes.
• Carrying out health and safety checks, managing communal repairs, and completing annual reviews.
• Acting as a visible, consistent presence on-site.
• Promoting reassurance and connection to residents.

Skills

Empathy

Communication

Time management

Relationship building

Flexibility

Self-motivation

Organisational skills

Job description

£27,945 to £27,945 per year, Excellent Plus Benefits

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

22/10/2026

About this job

Location: Gloucester (GL3) Contract Type: Permanent, Hours:
33.5 hours per week (Monday-Friday) Additional Information: A full UK driving licence and access to your own vehicle Closing Date: Thursday 22 October 2026

• we may close applications sooner if interest is high) Are you a naturally caring person who builds rapport easily, puts others at ease, and is passionate about delivering excellent customer care?

If so, you could be just who we’re looking for.

At Bromford, we’re looking for a compassionate, flexible, and proactive Independent Living Scheme Officer to join our team.

You’ll be supporting our schemes across Tewkesbury and the surrounding areas.

What you’ll be doing: Providing housing-related support to vulnerable and older residents across our independent living schemes Building strong, trusting relationships with customers to help them feel safe, supported, and independent in their homes Carrying out health and safety checks, managing communal repairs, and completing annual reviews Acting as a visible, consistent presence on-site

• offering reassurance and connection to residents Promoting wellbeing and independence by being that vital, friendly point of contact What we’re looking for: Someone empathetic, patient, and genuinely interested in the lives and needs of older people A confident communicator who’s not afraid of difficult conversations Self-motivated and flexible
• able to manage your own workload effectively Strong at influencing and building relationships, even in challenging situations Experience working in a customer-focused role, ideally with older people A good understanding of policies, procedures, and professional standards

A full UK driving licence and access to your own vehicle Willingness to travel between schemes in the Tewkesbury area An enhanced DBS check (provided by us, and we’ll guide you through the process).

Why join us?

By joining Bromford, (part of Bromford Flagship LiveWest), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England.

We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.

Make a real difference, one visit at a time.

Join Bromford as an Independent Living Scheme Officer and help support our communities to thrive.

Interviews are scheduled to take place on Thursday 26 October at our office in Tewkesbury.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).