Scheme Officer

Bromford Housing Group; Gloucester; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Pension schemes up to 10%

Employee Assistance Programme (EAP) 24

Annual benefits allowance £500

Generous holiday and sick pay

CIH qualification funded

Job summary

Bromford Housing Group is seeking an Independent Living Scheme Officer in Gloucester. You will support our independent living schemes, building strong relationships with residents and promoting safety, wellbeing and independence.

Role requires a full UK driving licence, ability to travel between schemes in the Tewkesbury area, and an enhanced DBS check. Hybrid working and access to development opportunities are provided.

Qualifications

• Empathetic and patient approach to support older residents.
• Confident communicator able to handle difficult conversations.
• Self-motivated and flexible with workload management.

Responsibilities

• Provide housing-related support to vulnerable and older residents across independent living schemes.
• Build trusting relationships to help residents feel safe, supported and independent.
• Carry out health and safety checks, manage communal repairs, and complete annual reviews.
• Be a visible on-site presence, offering reassurance and connection to residents.
• Promote wellbeing and independence as a friendly point of contact.

Skills

Empathy

Communication

Self-motivation

Flexibility

Tools

Microsoft Excel

Microsoft Word

Job description

Location:Gloucester (GL3)
Contract Type:Permanent,
Hours:33.5hours per week (Monday-Friday)
Additional Information:A full UK driving licence and access to your own vehicle
Closing Date:Thursday 22 October2026

Are you a naturally caring person who builds rapport easily, puts others at ease, and is passionate about delivering excellent customer care? If so, you could be just who we’re looking for.

At Bromford, we’re looking for a compassionate, flexible, and proactiveIndependent Living Scheme Officerto join our team. You’ll besupporting our schemes across Tewkesbury and the surrounding areas.

What you’ll be doing:

• Providing housing-related support to vulnerable and older residents across our independent living schemes
• Building strong, trusting relationships with customers to help them feel safe, supported, and independent in their homes
• Carrying out health and safety checks, managing communal repairs, and completing annual reviews
• Acting as a visible, consistent presence on-site – offering reassurance and connection to residents
• Promoting wellbeing and independence by being that vital, friendly point of contact

What we’re looking for:

• Someone empathetic, patient, and genuinely interested in the lives and needs of older people
• A confident communicator who’s not afraid of difficult conversations
• Self-motivated and flexible – able to manage your own workload effectively

What you’ll need:

• Confidenceusing Microsoft Office applications, particularly Excel and Word, to maintain accurate records, manage information and support the effective delivery of services.
• A full UK driving licence and access to your own vehicle
• Willingness to travel between schemes in the Tewkesbury area
• An enhanced DBS check (provided by us, and we’ll guide you through the process)

By joining Bromford, (part of Bromford Flagship LiveWest), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.

Make a real difference, one visit at a time. Join Bromford as anIndependent Living Scheme Officerand help support our communities to thrive.

Interviews

are scheduled to take place on Thursday 26 October at our office in Tewkesbury.

What we offer

• Hybrid working, with the flexibility to work across our main locations and home
• Occupational Health, mental health first aiders, menopause champions and annual health checks
• A choice of pension schemes with employer contributions of up to 10%
• Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
• Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
• Generous holiday, occupational sick pay and paid family leave
• Fully funded CIH qualification, if it’s a requirement of your role

About us

We’re part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

But we’re only just getting started.

Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.

And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future‑ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford. A place to make your own.

Our commitment to equality, diversity and inclusion

We’re proud to be recognised as a "Great Place to Work", thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.