Independent Living Scheme Officer - Bristol

Bromford; Bristol; On-site; GBP 25,000 - 31,000; Full time

Job summary

Bromford is seeking an Independent Living Scheme Officer to manage eight schemes in the Bristol area, ensuring safe, welcoming communal areas and regular customer contact.

You will coordinate reviews, handle escalations, and support well-being initiatives while working with cross-team colleagues. A full driving licence and enhanced DBS are required.

Qualifications

• DBS clearance (Enhanced) and Adults Barred List required.
• Full driving licence essential.

Responsibilities

• Manage 8 Independent Living Schemes and plan own workload.
• Ensure communal areas are safe and well maintained.
• Conduct annual Independent Living Reviews with customers.

Skills

Customer service

Empathy

Organised

Tech-savvy

Tools

Housing management systems

Microsoft Office

Job description

Independent Living Scheme Officer - Bristol

Employer:

Bromford

Location:

Bristol, Avon and Bristol, BS34 6HL

Pay:

£27,945 to £27,945 per year, Excellent Plus Benefits

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

20/10/2026

About this job

• Occasionally wider South Gloucestershire area Contract Type: Permanent Hours: Full-time,
  37.5 per week, Monday-Friday Additional information: An enhanced DBS and Adults Barred List is required for this role (provided by us). A full driving licence is essential Closing Date: Tuesday 20 October 2026
• Are you someone who finds purpose in making a positive impact in people's lives?

Do you excel in a role where every day brings new opportunities to assist and empower others?

About the Role: As an Independent Living Scheme Officer, you’ll take the lead in managing our independent living schemes in Patchway, Filton, and Little Stoke.

From ensuring communal areas are safe and welcoming, to supporting customers through regular contact, reviews, and social engagement

• you’ll be at the heart of a thriving community.

You’ll also support the management of customer escalations, coordinate communal repairs, and play a role in our Placed-Based Project, working collaboratively with customers and members of other teams to find solutions that work for our customers.

What You’ll Be Doing: Day-to-day management of 8 Independent Living Schemes, managing your own workload Working with other teams to ensure that communal areas and facilities are in good order Welcoming new customers and conducting annual Independent Living Reviews Having monthly contact with all customers Facilitating quarterly customer meetings Report and manage any Health and Safety issues on the schemes Keep accurate records, using Housing Management systems and spreadsheets Promote wellbeing and reduce social isolation through activities Ensure safeguarding procedures are followed Maintain accurate records and contribute to a positive team culture.

About You: We’re looking for someone who is: Customer-focused with a passion for delivering excellent service Empathetic and resilient, able to handle challenging situations with care Organised and proactive, capable of working independently Tech-savvy, with experience using Microsoft Office and housing systems Knowledgeable in safeguarding, equality & diversity, and health & safety A full, clean driving licence is essential.

There will be occasional travel across South Gloucestershire to cover other schemes and to travel to our regional offices for training.

By joining Bromford, (part of Bromford Flagship LiveWest), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England.

We have a local approach, all backed by the scale and ambition of the Bromford Flagship LiveWest Group.

Make a real difference, one visit at a time.

Join Bromford Flagship LiveWest as an Independent Living Scheme Officer and help support our communities to thrive.

We offer a supportive, inclusive workplace where your voice matters and your work truly changes lives.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).