Neighbourhood Coach

Bromford Flagship LiveWest; Cirencester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading housing provider in Cirencester seeks a Neighbourhood Coach to manage a patch of around two hundred homes. This full-time role offers a mix of homeworking and customer visits. Responsibilities include tenancy management, addressing anti-social behaviour, and collaborating with maintenance teams. Ideal candidates will have customer-facing experience, strong communication skills, and a genuine care for people. Join a community-focused team, making a positive impact on customers' lives.

Qualifications

• Experience working in a customer-facing role, ideally within housing management.
• Ability to achieve performance targets while maximizing customer satisfaction.
• Tenacity and resilience to achieve positive outcomes.

Responsibilities

• Manage a patch of around two hundred homes.
• Oversee tenancy sign-ups and changes, anti-social behaviour, and court work.
• Work with maintenance and lettings teams to allocate empty homes effectively.

Skills

Customer-facing experience

Performance target orientation

Influencing skills

Negotiation skills

Relationship building skills

Job description

Overview

Operational patch: Cirencester and surrounding areas

Contract: Full-time, Permanent

Hours: 37.5 per week (Monday-Friday)

Workstyle: Field-based with flexibility - a mix of homeworking, office time, and visiting customers in their homes

Other requirements: Full driving licence and access to a vehicle

Closing Date: Wednesday 18 February 2026

Date of Interview: TBC taking place in Tewkesbury

If you are passionate about helping people, skilled in guiding customers to better manage their homes and eager to develop your skills and experience further, consider applying for this position within our team.

As a neighbourhood coach, you’ll work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, customers are aware of their responsibilities as well as offering coaching and guidance.

Day to day you will manage tenancy sign ups and changes, anti-social behaviour and safeguarding, as well as court work and evictions where necessary. You’ll have a holistic customer approach and build good relationships with services in the local community, making sure you have a positive impact on the lives of our customers.

Working closely with our maintenance and lettings teams, you’ll make sure we effectively allocate empty homes, manage customers’ expectations around repairs as well as escalate any property maintenance issues.

To be successful, you will need to be someone who genuinely cares about people - but with resilience, and experience of managing a busy and varied workload. Self-starters who are good communicators will thrive, as well as someone who is curious and doesn’t shy away from having difficult conversations.

This role is full time and subject to an enhanced DBS check. You’ll travel to and from surrounding areas as required. Regular home working is available.

You will be someone who:

• Has experience working in a customer facing role, ideally within housing management
• Strives to achieve performance targets, maximising customer satisfaction
• Is tenacious and resilient – who does what it takes to achieve the right outcome
• Sees the best in people and has the capacity to coach
• Has a reputation for first-rate influencing, negotiating and relationship building skills
• Has access to a vehicle and a full driving licence

Why Join Us?

By joining Bromford, (part of Bromford Flagship LiveWest), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship LiveWest Group.

Application details

The closing date is Wednesday 18 February 2026.