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Bromford; Gloucester; On-site; GBP 24,000 - 28,000; Full time

Job summary

Bromford is seeking an Independent Living Scheme Officer to support our schemes across Tewkesbury and surrounding areas. You will provide housing-related assistance to vulnerable and older residents, helping them maintain independence in their homes.

You'll build trusting relationships, conduct health and safety checks, manage on-site repairs, and serve as a reassuring, visible presence to residents. A UK driving licence and DBS check are required.

Qualifications

• Empathetic and patient approach to older residents.
• Good communication and relationship-building skills.
• Flexible and self-motivated with ability to manage workload.
• Understanding policies, procedures and professional standards.

Responsibilities

• Provide housing-related support to vulnerable and older residents across independent living schemes.
• Build trusting relationships to help residents feel safe, supported and independent at home.
• Carry out health and safety checks, manage communal repairs, and complete annual reviews.
• Be a visible, on-site presence – offering reassurance and connection to residents.
• Promote wellbeing and independence by being a friendly point of contact.

Skills

Empathy

Communication

Relationship-building

Organisation

Driving licence

DBS check

Microsoft Excel

Microsoft Word

Job description

Hours: 33.5 hours per week (Monday-Friday)

Additional Information: A full UK driving licence and access to your own vehicle

Closing Date: Thursday 22 October 2026

Are you a naturally caring person who builds rapport easily, puts others at ease, and is passionate about delivering excellent customer care? If so, you could be just who we’re looking for.

At Bromford, we’re looking for a compassionate, flexible, and proactive

Independent Living Scheme Officer to join our team. You’ll be supporting our schemes across Tewkesbury and the surrounding areas.

What you’ll be doing:

• Providing housing-related support to vulnerable and older residents across our independent living schemes
• Building strong, trusting relationships with customers to help them feel safe, supported, and independent in their homes
• Carrying out health and safety checks, managing communal repairs, and completing annual reviews
• Acting as a visible, consistent presence on-site – offering reassurance and connection to residents
• Promoting wellbeing and independence by being that vital, friendly point of contact

What we’re looking for:

• Someone empathetic, patient, and genuinely interested in the lives and needs of older people
• A confident communicator who’s not afraid of difficult conversations
• Self-motivated and flexible – able to manage your own workload effectively
• Strong at influencing and building relationships, even in challenging situations
• Experience working in a customer-focused role, ideally with older people
• A good understanding of policies, procedures, and professional standards

What you’ll need:

• Confidence using Microsoft Office applications, particularly Excel and Word, to maintain accurate records, manage information and support the effective delivery of services.
• A full UK driving licence and access to your own vehicle
• Willingness to travel between schemes in the Tewkesbury area
• An enhanced DBS check (provided by us, and we’ll guide you through the process)

By joining Bromford, (part of Bromford Flagship LiveWest), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.

Make a real difference, one visit at a time. Join Bromford as an

Independent Living Scheme Officer and help support our communities to thrive.

Interviews are scheduled to take place on Thursday 26 October at our office in Tewkesbury.