Scheme Manager

Sanctuary Independent Living Service; Farnborough; On-site; GBP 26,000 - 28,000; Full time

Job summary

A community-focused housing association in the UK is seeking a Scheme Manager to support older residents by providing advice, ensuring well-being, and managing housing compliance. The ideal candidate should have experience working with older people, strong interpersonal skills, and a valid driving license. Benefits include 25 days annual leave, pension contributions, and additional well-being support. This role plays an essential part in fostering a diverse and inclusive culture, making a real difference in people's lives.

Benefits

25 days annual leave

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Employee discounts

Wellbeing support

Qualifications

• Ability to understand individual needs of older residents.
• Manage workloads effectively to meet deadlines.
• Experience with customer care and confidentiality.

Responsibilities

• Provide tenancy advice to residents.
• Encourage resident independence through quality support services.
• Ensure compliance with housing service regulations.
• Support residents' involvement in activities.
• Assist in managing low-level anti-social behaviour.

Skills

Numeracy and literacy equivalent to GCSE Grade C or above in English and Maths

Experience working with older people

Ability to work alone and manage workloads

Knowledge of handling confidential information

Good interpersonal and customer care skills

Basic knowledge of Microsoft applications

Valid driving license

Job description

The role of Scheme Manager will include :

• Providing tenancy advice to residents
• Encourage residents to maintain their well‑being and independence through the effective delivery of high quality, safe and value for money housing support services that meet their identified needs and organisational objectives
• Meet all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group’s customers, including undertaking compliance testing, risk assessments and scheme inspections and ensuring faults are reported and monitored
• Encouraging residents to organise and get involved in activities
• Wellbeing calls to residents via warden call system
• Supporting the lettings team to manage vacant flats
• Managing low level anti‑social behaviour

Skills and experiences :

• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
• Some experience of working with older people and understanding their individual needs or similar
• Ability to work alone and manage workloads to meet deadlines
• Working knowledge of handling confidential and sensitive information
• Good interpersonal and customer care skills
• Basic knowledge of Microsoft applications including Word, Excel, Outlook and Teams
• Occasional travel may be requirement of the role; therefore a full valid driving licence is essential

Why work for us?

We are a not-for-profit housing association and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering :

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £26,643 per annum (rising to £27,467 per annum after 12 months, subject to satisfactory performance)

(if the link is unavailable please visit the Sanctuary careers website)