Scheduling Coordinator

New Resource Group; Poole; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is seeking an organised Scheduling Coordinator in Poole to support smart meter installations. You will manage schedules, ensure customer journeys run smoothly, and monitor end-to-end processes. Ideal candidates have a strong customer service background, planning experience, and proficiency with IT systems. This position has a potential extension until December 2026, with the possibility of permanency.

Qualifications

• Strong history of customer service delivery.
• Experience with water supply metering is advantageous.
• Experience in creating schedules or work plans is preferred.

Responsibilities

• Prepare and manage schedules for field teams.
• Align customer processes with planned work.
• Maintain accurate updates of meter installation data.

Skills

Customer service skills

Scheduling and planning

Deadline-oriented

Proficiency in IT systems

Tools

Microsoft Outlook

Excel

Dynamics 365

Microsoft Teams

Job description

Summary

We are currently seeking an organised Scheduling Coordinator with strong scheduling and planning skills to support the rollout of our client’s new project. You’ll play a key role in coordinating field teams to install smart meters, managing timelines, and ensuring smooth day-to-day operations from start to finish.

We’re seeking an organised and customer-focused individual with experience in planning or scheduling within a fast-paced, high-output environment.

This role will be active until December 2026, with the potential for extension and has the possibility of permanency.

Key responsibilities

• Work closely with the Smart Meter Lead Technical Coordinator to prepare and manage schedules for field teams responsible for smart meter installations.
• Ensure that customer journeys run smoothly by aligning customer processes with planned work and any ongoing project activities.
• Produce efficient work plans for a variety of field-based resources while building constructive relationships with internal teams to meet programme deadlines.
• Maintain accurate updates of meter installation data within company systems.
• Promote strong working practices and methods that support the successful delivery of smart meter objectives.
• Monitor end-to-end processes and highlight opportunities to refine workflows, improve installation performance, and increase customer satisfaction.
• Contribute to a positive, visible presence within the team, supporting collaboration and effective communication.

Ideal Candidate

• Demonstrates a strong history of delivering excellent customer service, preferably in a current customer-facing role.
• Experience with water supply metering in residential or commercial settings is advantageous but not required, as training will be offered.
• Background in creating schedules or work plans for multiple field-based staff is preferred, though not essential.
• Comfortable working to strict deadlines and motivated by achieving delivery targets.
• Confident using multiple digital systems and keen to learn new work management tools.
• Proficient in using various IT systems, including Microsoft Outlook, Excel, Dynamics 365, Teams, and internal software platforms.
• Flexible in approach, open to influencing process improvements, and committed to supporting the successful delivery of the smart meter programme.

This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency.