Scheduling Co-Ordinator

Norwood Electrical UK Ltd; Lockington; On-site; GBP 24,000 - 30,000; Full time

Job summary

A family-run electrical services company in Lockington is seeking an enthusiastic Scheduling Co-Ordinator to support daily operations. This role involves scheduling engineering work, managing customer inquiries, and maintaining efficient communication. Strong IT and organizational skills are essential. The company offers a supportive environment for career growth, making it ideal for proactive individuals who thrive in collaborative settings.

Benefits

Supportive work environment

Opportunities for skill development

Qualifications

• Highly organised and proactive with the ability to manage day-to-day tasks efficiently.

Responsibilities

• Complete scheduling activities to meet business needs.
• Provide updates to PAT Manager.
• Assess and resolve customer issues where possible.

Skills

Strong IT skills including Word, Excel

Excellent organisational and communication skills

Ability to work independently and as part of a team

Job description

We’re looking for an enthusiastic and organised individual to join our friendly, sociable team at Norwood Electrical Head Office- DE74 2RH.

As a family-run business, we pride ourselves on our welcoming environment and supportive culture. As a Scheduling Co-Ordinator you’ll play a key role in supporting the smooth day-to-day running of the business. You’ll be part of a hardworking and close-knit team that values collaboration, positivity, and getting the job done.

The role requires someone who is highly organised, proactive, and able to manage a variety of day-to-day tasks efficiently.

Key requirements:

• Strong IT skills, including Word, Excel, and other Microsoft Office programs
• Excellent organisational and communication skills (phone and email)
• Ability to work independently and as part of a team

We offer a welcoming, supportive environment where your contribution is valued and your skills can grow.

Statement of Role.

Reporting to the Senior Scheduling Coordinator you will be responsible for the day-to-day activities associated with the scheduling of engineers works within the PAT team as detailed but not limited to the lists below.

You will be asked to carry out a range of task’s that you are competent to do so or will receive additional training to gain competency.

Main Duties

• Complete scheduling activities to meet business needs.
• Provide updates to PAT Manager.
• Assess and resolve customer issues where possible or pass them on to be actioned.
• Provide scheduling of the job cycle process within the department up to the point of invoice.
• Ensuring working away notices and accommodation bookings are actioned in a timely manner.
• Ensure all allocated engineers’ schedules are up to date and sent as required.
• Ensure that you are utilizing the systems put in place to ensure the smooth workflow through the department.
• Check and action work reminders for repeat services.
• Attending client meetings where required to do so (Remotely or in person).

Administration

• Populate engineers’ calendars and send works as required.
• Where required populate and send PPM customer spreadsheets.
• Processing of Client purchase orders for works.
• Facilitate as required the supply of competency evidence to customers.
• Facilitate as required the supply of Risk assessments, Method Statements, and permits required by the customer for engineers to gain access to site.
• Send booking notifications to customers as required.
• Send booking notifications internally where parts or additional equipment is needed to facilitate work.

Customer Service

• Dealing with client queries, arising from on-site activities, where needed.
• Take relevant customer phone calls.
• Action client requests for documentation, clarification and escalation as required.
• Efficiently communicate with customers via Telephone and Email.
• Respond to customers in-line with desired internal KPI’s. (Generally same day acknowledgement – 24hr max and 72hr update or resolution.)

Personal Profile

Maintain a professional & positive attitude whilst at work, always.

Display a hard working & competent, forward–thinker who is reliable and able to work well both on their own and as part of a team.

Display flexibility and willingness to develop and learn new skills.