Scheduler

HomeServe Membership Ltd; Walsall; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading home services provider in Walsall is seeking a Scheduler for a full-time, hybrid position. The role involves managing planning and capacity for various trades, ensuring excellent customer service. Candidates should demonstrate analytical skills, effective communication, and a proactive approach. Benefits include holidays, discounts, pension scheme, and health & well-being support. An understanding of Resource Planning and a proactive problem-solving mindset are essential. This is a fantastic opportunity to contribute to an inclusive team focused on customer care.

Benefits

22 days' holiday (rising to 25)

Access to discounts via ORB

Pension scheme

Health & well-being benefits

Free onsite parking

Cycle to Work Scheme

Free refreshments

Qualifications

• Keen eye for detail and a highly analytical approach.
• Strong belief in delivering great customer service.

Responsibilities

• Work closely with Field and internal departments for capacity management.
• Provide daily support for Resource Planning queries.
• Maintain accurate Attendance/Non-Attendance data.

Skills

Good standard of education and excellent communication skills

Excellent customer service skills

Intermediate/advanced MS Office/Google skills

Proactive approach to problem solving

Ability to work on own initiative

Effective planning and organisational skills

Job description

HomeServe is currently recruiting for a Scheduler on a 40‑hour a week, full time permanent basis to join the Operational Planning Team in Walsall. Schedulers work closely with our deployment teams and are responsible for leading the planning and capacity management of all work and resources in the Service Operations business across our Gas, Water and Network Field Operations, ensuring we deliver outstanding service to our customers. This role will focus on Water Supply Pipe and Drainage trades, with the flexibility to work across other trades. This is a hybrid role; you will be required to travel into the Walsall office three times per week. With that in mind, you will be located within a convenient commute to Walsall WS2 7BN. You can opt to work more in the office if you prefer. There is also the requirement to travel to our Nottingham office NG6 8WR at least once a month (periodically with notice) to collaborate with the wider team. Our working pattern is Monday to Sunday in line with Business requirements and 1 day over the weekend on a rotational basis - often no more than 4 hours.

Key Responsibilities

• To work closely with the Field and all internal departments to ensure that appropriate capacity is available and where not, to highlight any potential/actual detriment to Customers, People or the Business
• Ensure national, regional and area specific capacity meets resource requirements and ensuring there are no shortfalls and making recommendations to the benefit of the plan
• To provide daily support for Field Operations on Resource Planning queries as requested to ensure the team offers a prompt and accurate service either by email, telephone, or face to face
• To act as the gatekeeper for any request which poses potential/actual Customer/People/Business detriment ensuring that the relevant stakeholders are aware of the impact before any changes made
• To maintain accurate Attendance/Non‑Attendance data for the Field employees ensuring all actions taken promptly
• Proactively manage all downtime for Field employees with minimum impact to customer
• Ensure the accuracy and integrity of information through regular auditing and identification of trends. Highlight risks/trends to the relevant management team with recommended solutions.
• Suggest solutions aimed at improving the efficiency and accuracy of current capacity planning processes and methodologies
• To identify opportunities that might improve the performance of the Planning department
• Completion of any other ad‑hoc duties requested to be undertaken, within reason

Do you have a keen eye for detail with a highly analytical approach to your work, and a strong belief in delivering great customer service? If yes, this role may interest you.

Essential skills and attributes

• Good standard of education and excellent communication skills
• Excellent customer service skills, understanding the needs of both internal and external customers
• Intermediate/advanced MS Office/Google skills
• Proactive approach to problem solving
• Timely and accurate production of work
• Ability to work on own initiative
• Effective planning and organisational skills

Desirable skills and attributes

• Analytical skills able to identify trends and impact assess changing variables
• Understanding of Resource Planning with the Field
• Experience of operating within Service Operations
• Fully conversant with HML systems and processes
• Knowledge of UK geography

What happens next? If your application is shortlisted, we'll be in touch to discuss the next steps. In‑person interviews are planned for February 2026, with start dates following successful pre‑employment and background checks.

What can HomeServe offer me?

• 22 days' holiday (rising to 25), with the opportunity to buy extra days. Plus, take 2 paid days to volunteer for a charity of your choice
• Access to hundreds of discounts via ORB – Our Recognition & Benefits platform, plus interest‑free tech purchasing, Salary Finance, mortgage advice, and more
• Free HomeServe policy
• Pension scheme to support your future
• Health & wellbeing benefits including Paycare for Work, Virtual GP access, Will Writing support, Care Concierge, and our Employee Assistance Programme
• Free onsite parking and great links to local public transport
• Cycle to Work Scheme
• Free toast and refreshments to keep you fuelled throughout the day

From home cover and new boilers to one‑off repairs, we are committed to delivering outstanding care for our customers. Our expert teams support everything from plumbing, drainage and heating to electrics and appliances; whether it's a service, repair or full installation. At HomeServe, we are proud of our inclusive, supportive and collaborative culture. Whether you are speaking to customers on the frontline or working in a support function, you will play a key role in putting customers at the heart of everything we do.