Scheduler

Securitas; Waterlooville; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading security innovation firm in Waterlooville seeks an organised Scheduler to coordinate service teams and engineers efficiently. The ideal candidate will have experience in scheduling or customer service and possess strong communication and organisational skills. Join a global team dedicated to safety and innovation, offering excellent training and career development opportunities.

Qualifications

• Experience in scheduling, call centre, or customer service roles.
• Ability to juggle multiple priorities effectively.
• Proficient in using multiple systems simultaneously.

Responsibilities

• Plan and schedule Planned Preventative Maintenance (PPM) visits.
• Manage field service engineers' diaries and work allocation.
• Log and track complaints, ensuring swift resolution.

Skills

Scheduling experience

Strong organisational skills

Excellent communication skills

Proficiency with Microsoft Office

Problem-solving mindset

Team player

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

At Securitas Technology, we're more than a security provider — we're innovators protecting what matters most. We're looking for an organised, detail-driven Scheduler to join our busy team in Waterlooville. In this role, you'll be the link between our engineers, customers, and service teams — making sure the right people are in the right place at the right time. If you're organised, people-focused, and enjoy keeping things running like clockwork, apply today and start your career with Securitas Technology.

What you'll do

• Planning & scheduling of Planned Preventative Maintenance (PPM) visits
• Manage field service engineers' diaries and work allocation within your area in line with business targets
• Arrange follow-up visits, specialist equipment, or subcontractors where needed
• You will need to be able to make decisions based on a number of factors
• Log and track complaints, ensuring swift resolution
• Support your manager with additional admin and coordination tasks
• Disability Confident Employer - Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.

Qualifications & experience

• Experience in scheduling, call centre, or customer service roles
• Strong organisational skills and the ability to juggle multiple priorities
• Excellent communication skills — confident with engineers, managers, and customers
• Proficiency with Microsoft Office and ability to use multiple systems at once
• A problem-solving mindset with attention to detail and accuracy
• Proven experience in a call centre and/or customer-facing role (internal or external)
• Confident using Microsoft applications (Word, Excel, Outlook)
• Ability to use multiple systems simultaneously
• Strong team player with an open and honest approach to your own workload and supporting others
• Excellent relationship-building skills, particularly with Regional Service Managers and engineers

Additional information

It\'s great to see you're considering a career with us here at Securitas Technology! You\'re one step away from joining our global team of over 375,000 professionals.

Why choose Securitas Technology?

At Securitas Technology, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What you can expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We\'re here to help — just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs
• Inclusive Leadership: A culture of respect, transparency, and collaboration
• Fair Pay & Benefits: Competitive, equitable compensation and benefits

Our Commitment to You

• Employee Networks - Safe spaces to connect and influence policies for change
• Race at Work Charter & Armed Forces Covenant - Supporting equality and inclusion