Scheduler

Trinity Fire & Security Systems; Abingdon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A safety and security company in Abingdon is seeking a Scheduler to coordinate appointments and support field engineers. This role requires strong organizational skills and a customer-focused approach. Join a friendly team that values collaboration and offers flexible working hours, generous holiday, and well-being support.

Benefits

Flexible working hours

23 days holiday plus bank holidays

Pension scheme

Employee Assistance Programme

Qualifications

• Enjoys helping others and providing support.
• Eager to learn and grow within the role.
• Able to stay organized in a fast-paced environment.
• Positivity and solution-focused mindset.

Responsibilities

• Coordinate appointments between customers and field engineers.
• Respond quickly to changing customer needs.
• Ensure jobs are completed efficiently and to a high standard.

Skills

Customer service orientation

Organizational skills

Problem-solving

Adaptability

Job description

Overview

Scheduler (Service Co-Ordinator / Planner)
Location: Abingdon
Salary: Competitive

At Trinity Fire & Security, we’re more than just experts in safety and security — we’re a supportive team with a shared purpose: protecting what matters most to our customers. We’re looking for proactive, friendly Schedulers to join our Abingdon office and play a vital role in keeping our service operations running seamlessly.

This is an excellent opportunity to become part of a workplace where teamwork, respect, and mutual support are central to everything we do. You’ll join a collaborative environment where your ideas are valued, and your work truly makes a difference every day.

What You’ll Be Doing

As a Scheduler, you’ll be the key connection between our customers and our field engineers — coordinating appointments, solving problems, and ensuring we deliver on our promises.

• Plan and schedule field engineer visits, responding quickly and effectively to changing customer needs.
• Deliver outstanding service in every interaction — whether on a quick call or a detailed email.
• Work closely with engineers, coordinators, and other team members to ensure jobs are completed efficiently and to a high standard.

What We’re Looking For

At Trinity, we know that how you work with others matters as much as what you know. We’re looking for someone who:

• Enjoys helping others — you take pride in making customers feel heard and supported.
• Is eager to learn and grow — you’re curious, open to feedback, and ready to build your skills.
• Stays organised and adaptable — you can juggle priorities and stay calm in a fast-paced environment.
• Brings positivity and a solution-focused approach — you’re a team player who’s always ready to lend a hand.

Why You’ll Love Working Here

• A supportive, friendly team that values collaboration and clear communication.
• Flexible working hours to help you balance work and life.
• 23 days’ holiday (plus bank holidays).
• Pension scheme and life assurance to support your future.
• Access to our Employee Assistance Programme for your wellbeing.

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Security Vetting

It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.

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