SC227108 -Receptionist/Clerical Officer

NHS Ayrshire & Arran; Aberdeen City; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization in Scotland is seeking a full-time Receptionist/Clerical Officer to provide clerical support in a busy clinic. The ideal candidate should have excellent communication skills, good keyboard abilities, and be comfortable using IT systems. Responsibilities include handling patient interactions, maintaining records, and assisting with administrative tasks. This position offers a dynamic work environment within the Allied Health Professions team.

Qualifications

• Enthusiastic, self-motivated individual with excellent communication skills.
• Ability to work as part of a team and adapt to a fast-paced environment.
• Experience of Patient Management System (PMS) is advantageous but not essential.

Responsibilities

• Provide clerical and administrative support to the AHP teams.
• Greet and assist patients and members of the public.
• Maintain accurate records and documentation.
• Use IT systems effectively for filing and data entry tasks.
• Assist with workload prioritisation in a busy outpatient environment.

Skills

Excellent communication skills

Good keyboard skills

Confidence in IT systems

Job description

Receptionist/Clerical Officer, 37 hours per week, Permanent

Patient Services

A vacancy has arisen within the AHP Administration Team for a full-time Receptionist/Clerical Officer, who will be predominantly based at Aberdeen Health Village (office based position).

The AHP Administration Team is a large, city-wide team, providing clerical and administrative support to the Allied Health Professions, including Dietetics, Physiotherapy, Podiatry and Speech & Language Therapy.

Overview

The ideal candidate will be an enthusiastic, self-motivated individual, who has excellent communication skills and enjoys working closely with the general public. As part of a fast-paced team, you will be required to adapt to an ever changing environment and must possess the abilities to cope with change, prioritise workload and manage time pressures with ease.

Responsibilities

• Provide clerical and administrative support to the AHP teams and assist at reception as required.
• Greet and assist patients and members of the public, handling enquiries in a courteous and professional manner.
• Maintain accurate records and documentation (electronic and paper) and support filing and data entry tasks.
• Use IT systems effectively; good keyboard skills are required. Training will be provided for the Patient Management System (PMS) if needed.
• Assist with workload prioritisation and adapt to changing priorities in a busy outpatient environment.

Qualifications and Skills

• Enthusiastic, self-motivated individual with excellent communication skills.
• Ability to work as part of a team and to adapt to a fast-paced environment.
• Good keyboard skills and confidence in IT systems.
• Experience of PMS is advantageous but not essential.

Enquiries

For informal enquiries, please contact:

• Rachel Donald, Deputy Service Manager — Tel: [phone]
• Hannah Marr, Assistant Support Manager — Tel: [phone]

Notes

Please be aware this advert may close early if sufficient applications are received.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.