SaT Operations Manager- Assistant Director- CBS- Belfast

Ernst & Young Advisory Services Sdn Bhd; Belfast; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading global consulting firm is seeking an Assistant Director in Belfast to drive performance for the SaT service line. This role involves collaboration with service line leadership, managing operational excellence, financial analysis, and supporting talent management. The ideal candidate possesses strong stakeholder management and analytical skills, along with a proactive approach to challenges. Join our team to contribute to building a better working world while achieving your career aspirations.

Qualifications

• Ability to influence stakeholders at all levels.
• Strong policy application skills.
• Proactive, self-starter with business acumen.

Responsibilities

• Support business performance and compliance.
• Drive improvements in operational areas.
• Project manage financial planning processes.

Skills

Strong communication skills

Analytical mindset

Attention to detail

Relationship building

Proficient in Excel

Team management experience

Tools

PowerPoint

PowerBI

Job description

Location: Belfast

Other locations: Primary Location Only

Requisition ID: 1669572

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Assistant Director – Core Business Services – Belfast

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UKI Strategy & Transactions ("SaT") Service Line Operations Manager – Job Description

Job Purpose

The Service Line Operations Manager plays a pivotal role in supporting the Service Line Operations Director ("SLOD") and leadership team. This position is responsible for driving business performance, ensuring compliance with internal policies, and delivering on strategic priorities. The role requires close collaboration with service line leadership, operational support teams, and cross‑functional stakeholders to achieve financial, operational, and people‑related objectives.

Core Responsibilities

This varied role will primarily support the SaT service line, but with additional cross service line responsibility for Expense Approvals and compliance with policy.

Operational Excellence

• Collaborate with operational support teams to deliver required service levels and meet business targets.
• Drive improvements in areas such as working capital, resourcing, recruitment, and talent management.
• Lead or support miscellaneous operational, tactical, and strategic projects as required.

Business Performance & Financial Management

• Evaluate and report on performance against financial targets and key drivers (e.g., pricing, revenue, utilization).
• Project manage business improvement initiatives and annual strategic/financial planning processes.
• Provide insight and analysis using management information (MI) reports to leadership at regular review meetings.

People Management & Talent

• Support the execution of performance development and management processes across UKI SaT.
• Partner with the Talent function on pay review processes and Talent strategy.
• Involvement in recruitment planning, including identifying and approving searches and offers.
• Act as a “Level 2” expense approver for ExpenD. This will entail reviewing requests escalated from “Level 1” approvers, which may include:
  • Preapproval requests for out of policy items
  • Preapproval requests for expenses above certain thresholds
  • Checking adherence to the Travel & Expense policy
  • Checking adherence to the Hospitality, Gifts & Favours policy (where relevant)
• Alongside other Level 2 approvers provide support and guidance to Level 1 approvers.
• Work with other expense approvers to ensure a consistent experience is received by client servers on submission of an ExpenD preapproval request.
• Provide insight and analysis to SLOD using ExpenD MI reports.
• Liaise with Risk Management, Talent, and Finance teams to address policy breaches and support investigations.

Skills & Attributes for Success

• Strong communication and stakeholder management skills, with the ability to influence at all levels.
• Analytical mindset with the ability to interpret data, identify trends, and drive business decisions.
• Attention to detail and strong policy application skills.
• Proactive, self‑starter with business acumen and the ability to work independently.
• Relationship builder, able to work across functional silos and coach others to deliver solutions.
• Experience of managing teams.
• Confident, resilient, and able to bring fresh insight to business challenges.
• Proficient in Excel, Powerpoint and comfortable navigating PowerBI dashboards (creation not required).

Reporting Line

Reports to: Service Line Operations Director
Works closely with: Sub‑Service Line Leaders, Senior Operations Managers, Talent, Risk Management, Finance, and other operational support team.

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