SAP Utilities Functional Consultant - Retail

Thames Water Utilities Limited; Swindon; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

A leading UK water company is seeking an experienced SAP Utilities Functional Consultant to enhance their Retail team. This role involves delivering high-quality SAP solutions and improving business processes. Candidates should possess strong expertise in SAP IS-U Billing and experience in creating documentation and configurations. With a competitive salary of up to £70,000 and generous benefits, this is an excellent opportunity for those looking to make a difference in a crucial sector.

Benefits

26 days holiday per year

Performance-related pay plan

Generous Pension Scheme

Health and wellbeing benefits

Qualifications

• Ability to translate business requirements into functional solutions.
• Experience creating process flows and design documentation.
• Specialist knowledge of SAP IS-U Billing processes.

Responsibilities

• Coordinate with Product Owners for solution alignment.
• Drive continuous process improvement training.
• Configure systems and perform functional testing.
• Support production incidents with resolution.

Skills

Business process understanding

Delivery artefacts creation

SAP IS-U Billing

Customer Services integration with CRM

Finance Contract Accounting (FI-CA)

Business and technical master data configuration

IDE and market flows knowledge

Agile delivery experience

Tools

SAP

ABAP

Job description

Job title SAP Utilities Functional Consultant- Retail Ref 41423 Division Digital Location Hybrid - Walnut Court - SN2 8BN Contract type Permanent Full/Part-time Full-time Hours 36 Salary Offering between £60,000 to £70,000 per annum depending on experience Job grade B Closing date 21/01/2026

SAP Utilities Functional Consultant – Retail

We are looking for an experienced SAP Utilities Functional Consultant to join our Retail team and play a key role in delivering high-quality SAP solutions that support our digital transformation agenda.

In this role, you will bring strong expertise across process analysis, solution and system design, configuration, testing, implementation, and user enablement.

You will also partner with Business Stakeholders to adopt SAP best‑practice processes wherever possible, applying customisation only where it delivers clear business differentiation.

What you’ll be doing

• Coordinate closely with Product Owners and Business Process Owners to ensure alignment between business processes and solution design.
• Work collaboratively with Business Process Owners to drive continuous process improvement, including training and upskilling activities.
• Take a hands‑on role in system configuration and functional testing.
• Provide specialist support during production incidents, including triage and resolution.
• Create, manage, and maintain delivery artefacts, including functional designs and process documentation.
• Support high‑quality delivery across the SAP Utilities Retail landscape.
• Working pattern: 36 hours per week

Essential experience and skills

To succeed in this role, you will have:

• Strong ability to understand business requirements and translate them into functional solutions, specifications, and system configurations.
• Experience creating delivery artefacts, including process flows, functional designs, and design documentation.
• Specialist knowledge of SAP IS‑U Billing, including:
• Master Data
• Rate Structures
• Exception Management
• Knowledge of Customer Services integration with CRM platforms.
• Understanding of Finance Contract Accounting (FI‑CA).
• Experience in configuring and setting up business and technical master data.
• Knowledge of IDE and market flows, including MOSL.

Additional desirable skills

• Experience working in Agile delivery environments.
• Exposure to S/4HANA upgrade programmes.
• Foundational knowledge of ABAP.
• Experience with systems and third‑party integrations.
• Knowledge of SAP Utilities implementations within the UK water industry.

What’s in it for you?

• Competitive salary of up to £70,000 per annum, depending on experience.
• Annual Leave – 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to a range of benefits to support health and wellbeing, finances and family, including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers and life assurance.

Thames Water is the UK’s largest water and wastewater company, serving over 16 million customers. We’re committed to building a better future for all through sustainable, innovative work and a focus on community and environmental stewardship.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats or anything else, just let us know – we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.