SAP Technical Analyst

Transport For Greater Manchester; Manchester; Hybrid; GBP 47,000 - 53,000; Full time

Job summary

A public transport authority in Manchester seeks an experienced SAP Technical Lead to ensure optimal performance of their SAP systems. You will be responsible for troubleshooting, liaising with departments, and contributing to future system strategies. The ideal candidate will have strong expertise in SAP ECC and SRM, excellent communication skills, and a degree in IT. The role offers a salary range of £47,539 - £52,886 per annum and flexible working options to maintain a healthy work-life balance.

Benefits

Generous annual leave starting at 28 days

Free travel on buses across Greater Manchester

Local Government defined pension scheme

Enhanced family-friendly leave policies

Wellbeing support and personal development options

Qualifications

• Experience in a senior SAP technical analyst role.
• Strong configuration and support knowledge across core SAP modules.
• Deep understanding of cross-module integration and dependencies.
• Experience developing documentation and training content.
• Proven experience with role and authorisation management.

Responsibilities

• Acting as the technical expert for SAP ECC and SRM systems.
• Diagnosing and resolving complex incidents.
• Optimising SAP functionality and improving reporting.
• Liaising with internal departments and SAP partners.
• Contributing to the strategic direction of ERP platforms.

Skills

SAP ECC expertise

SAP SRM knowledge

Configuration support

Cross-module integration

Excellent communication

Education

Degree in IT or equivalent experience

Tools

SAP role and authorisation management

ITIL

Job description

Overview

Do you have deep SAP ECC and SRM technical knowledge and a passion for optimising complex systems? Are you ready to play a crucial role in delivering high-quality internal SAP support for a mission-led organisation that serves 2.7 million people? As the internal technical lead for SAP, you'll work at the heart of a dynamic team, ensuring our SAP systems deliver maximum performance and user satisfaction. You'll be the primary contact for advanced troubleshooting, responsible for liaising with internal departments and our external SAP partners to resolve incidents, implement upgrades, and continuously improve functionality. You'll also contribute technical expertise to the evaluation and planning of future system replacements within our ERP landscape.

Responsibilities

• Acting as the go-to technical expert for SAP ECC and SRM systems across modules such as HR, ESS, MSS, Payroll, Projects, FICO and Procurement.
• Diagnosing and resolving complex incidents, testing fixes in the QAS environment, and overseeing configuration changes.
• Working closely with users and business leads to optimise SAP functionality, improve reporting, and provide user-friendly guidance.
• Liaising with internal departments and our external SAP partners to resolve incidents, implement upgrades, and continuously improve functionality.
• Playing a key role in the wider strategic direction of our ERP platforms, contributing technical expertise to the evaluation and planning of future system replacements.
• Embracing AI to enhance operations and to innovate our services while prioritising skilled, human talent.

Qualifications

• Experience in a senior SAP technical analyst role.
• Strong configuration and support knowledge across core SAP modules.
• Deep understanding of cross-module integration and dependencies.
• Experience developing documentation, training content, and test scripts.
• Proven experience with SAP role and authorisation management.
• Excellent communication skills and the ability to simplify technical language for non-technical audiences.
• Degree in IT or equivalent experience.
• Relevant SAP certifications highly desirable.
• ITIL experience is also required.
• Even if you don't meet every listed requirement, we encourage you to apply — we are looking for people with the right mindset and transferable skills.

Details

This is a fixed term role for 24 months with a salary of £47,539 - £52,886 per annum. Salary will be based upon skills and experience. We encourage candidates to discuss flexible working options at any stage of the recruitment process. We are happy to #talkflexibleworking to help colleagues maintain a healthy work life balance.

Benefits

• Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more.
• Free travel on buses across Greater Manchester, plus rail or Metrolink travel to and from work.
• Local Government defined pension scheme with life cover of 3x salary and options to boost your contributions.
• Enhanced family-friendly leave policies, including those supporting fertility treatment, alongside flexible and hybrid working and a special leave policy to support a range of unexpected events. Please note that qualification criteria may apply, including a requirement to have been employed with the organisation for a minimum specified period of time.
• Discover more benefits including wellbeing support, Personal and Career Development, Flexible working, financial support and more on our website