Salesforce Loyalty Cloud Technical Architect (Manager, Technology)

Publicis Groupe Holdings B.V; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global digital transformation partner in London is seeking a Salesforce Technical Architect. This role requires expertise in Salesforce implementations and strong stakeholder management skills. The ideal candidate will provide strategic and technical advice, develop information architecture, and support project managers throughout the software development process. Offering extensive benefits including healthcare and annual leave, this position is perfect for a creative problem-solver who thrives in an Agile environment.

Benefits

25 days paid annual leave

Private healthcare for family

Learning platforms investment

Diversity and inclusion initiatives

Qualifications

• Extensive experience as a Salesforce Technical Architect on Loyalty Cloud and other Salesforce Clouds.
• Experience leading workshops like Discovery and Solution Design.
• Hands-on delivery skills and ability to mentor individuals.

Responsibilities

• Provide strategic and technical advice based on client architecture.
• Model processes and develop enterprise-grade information architecture.
• Support project managers during software development.

Skills

Salesforce Loyalty Cloud Implementation

Interpersonal and communications skills

Apex

Agile project environment

Leadership and consulting skills

Job description

Company description

Publicis Sapient is a digital transformation partner helping established organisations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Overview

Your Role

Salesforce Technical Architects are Salesforce platform experts who can take the puzzle-pieces that are a client’s business requirements, and design masterpiece solutions. Creativity in problem solving as well as being an excellent listener are probably the most emphasised facets of a Salesforce Technical Architect.

Your Impact

• Identifying how a client’s architecture fits together and providing strategic and technical advice
• Understanding business and technical requirements and translating these into a technical solutions
• Analysing business processes and identifying alternative solutions, assessing feasibility and recommending new approaches typically seeking to exploit new technology components.
• Modelling processes, architecture, data structures and information required to support Publicis Sapient and their clients projects
• Leading the review and creation of an information systems strategy
• Developing enterprise-grade information architecture and processes which truly utilise and realise the value of salesforce.com application technology
• Ensuring both business strategy and technological direction is aligned
• Taking a collaborative role in developing and enforcing Publicis Sapient’s set of architecture and development libraries and whitepapers
• Setting standards for programming tools and techniques and advise on their application and compliance
• Supporting project managers in all stages of the software development process
• Assigning work through the correct communication channels to technical consultants and monitor performance providing advice, guidance and assistance

Qualifications

Your skills & experience

• Experience with working with at least one significant and recent Salesforce Loyalty Cloud Implementation, working closely with the building of the technical solution
• Extensive experience working as a Salesforce Technical Architect on Loyalty Cloud and other Salesforce Clouds like Sales, Service and Experience Clouds
• Demonstrable senior stakeholder management skills and experience
• Proven aptitude to rapidly learn new technologies
• Excellent interpersonal and communications skills
• Solid presentation and facilitation skills
• Proven leadership and consulting skills to build trust relationship with customers
• Ability to lead a range of workshops e.g. Discovery, Solution Design and Delivery
• Hands‑on delivery skills
• Able to mentor talented individuals as part of a defined career framework
• Eagerness to co-define and deliver advisory sessions for strategic initiatives
• Help towards the development of the practice and build reusable frameworks
• Ability to work independently and as part of a distributed team and a willingness to take ownership of problems
• Previous experience as a developer in Apex, Visualforce and SOQL
• Experience working in an Agile project environment

Set yourself apart with

• Experience working with Heroku
• Experience working with other development platforms in the Retail, Consumer Goods or B2B space
• Salesforce Architect Certifications (or experience and the desire to complete your certification)

Additional information

• We have got you and your family covered with 25 days paid annual leave (plus bank holidays), life assurance, dental insurance, income protection, critical illness cover, private healthcare for you AND your family (pre‑existing conditions included), and a pension
• We know the importance of health and wellbeing so offer you extensive retail discount offers and further reimbursement towards activities that contribute to a healthier lifestyle
• Our beautiful Turnmill office isn’t currently open to meet over complimentary barista‑made coffee but our teams have been busy replicating face‑to‑face social activities through learning languages virtually, yoga sessions, having a laugh at our online summer fairs and so much more
• We are proud to actively invest in your learning through various learning platforms
• Diversity and inclusion aren't just buzzwords. We offer an inclusive environment through our inspirational business resource groups and work with you to give back to the local community through CSR efforts